Front Desk Coordinator

About EnRitched Gynecology

EnRitched Gynecology is a new concierge gynecology practice founded by Dr. Jessica Ritch, a minimally invasive gynecologic surgeon. The practice is dedicated to providing personalized, high-quality, patient-centered care in an elevated and supportive environment.

Position Summary

The Front Desk Coordinator is the first point of contact for patients and plays a critical role in creating a warm, professional, and seamless patient experience. This role is ideal for someone who thrives in a boutique healthcare setting and values exceptional service.

Key Responsibilities

• Greet patients warmly and provide a high-end concierge-style experience
• Manage appointment scheduling, confirmations, and patient check-in/check-out
• Answer phones, respond to inquiries, and manage patient communications professionally
• Collect and verify patient information
• Handle payments and basic billing-related tasks
• Maintain accurate patient records in the electronic medical record system
• Coordinate with clinical staff to ensure smooth patient flow
• Uphold patient confidentiality and HIPAA compliance at all times
• Take and document vital signs
• Possible social media promotion if time allows
  
  

Qualifications

• Prior experience in a gynecology or women’s health office strongly preferred
• Experience with Athenahealth is a plus, but not required
• Excellent interpersonal, communication, and customer service skills
• Professional, polished demeanor with attention to detail
• Strong organizational and multitasking abilities
• Comfortable working in a concierge or boutique medical practice setting