What are the responsibilities and job description for the Technology Specialist position at Monona Grove School District?
- Set up, install, document, and maintain all district workstations and endpoints in direct support of staff members and students.
- Recommend and install hardware and software.
- Provide troubleshooting, maintenance and repair of computer equipment for the District.
- Assist in administering the District’s IT infrastructure, services, and endpoints.
- Provide ad-hoc training for staff and students when resolving issues; propose and suggest process improvement and possibilities for more formalized staff training.
- Regularly review assigned ticket and incoming ticket queue; thoroughly document resolutions to tickets and propose process improvement based on root cause and resolution of issues.
- Ensure all district technology assets are properly entered into the asset management system. This includes items such as location, user, lease duration, purchase order number, and so forth.
- Document all settings and procedures related to endpoints and technology system configurations, user guides including “how to” and frequently asked questions documents, and other IT functions as needed (i.e. Active Directory descriptions and notes for computers, groups, OUs; OS image build procedures; application configurations, and so forth).
- Provide input as needed for school technology planning.
- Maintain standards and process with regard to Access and Identity Management with user accounts in multiple systems.
- Other duties as assigned.
- Attentive to detail and highly organized.
- Ability to work productively in a team and independently.
- Ability to explain complicated processes clearly.
- Willingness to learn and become fluent in a wide variety of current and emerging technologies.
- Ability to effectively manage time.
- Ability to work collaboratively and effectively with staff, contractors, vendors, students, parents, Board members, and the public.
- Ability to solve problems in emergencies or within tight deadlines, ask for help when needed, and communicate with stakeholders, team members, and staff.
- Ability to maintain confidentiality of all District and student information.
- Ability to communicate effectively in writing.
- Ability to push, pull, and lift up to 50lbs.
- Associate’s degree in computer systems or related field, or equivalent experience required.
- Experience providing tier one (1) support in a helpdesk or desktop support role in an enterprise technology setting preferred.
- Certifications such as CompTIA A and Network and Microsoft Certified Professional preferred.
- Apple and jamf background preferred.
- Ability to support Windows servers and Google Administration.
- Experience working in an educational setting preferred.
- A valid Wisconsin driver’s license is required for travel to district locations and conferences or seminars.
Position Type:
Technology/Technology Specialist
Technology/Technology Specialist
Date Posted:
7/28/2022
7/28/2022
Location:
Monona Grove School District
Monona Grove School District
Date Available:
ASAP
ASAP
Closing Date:
08/11/2022
Monona Grove School District: Monona Grove School District has an opening for a 1.0 FTE Technology Specialist. Position begins as soon as possible and is Monday through Friday from 8:00am-4:30pm.08/11/2022
Overview:
The Monona Grove School District is seeking a qualified Technology Specialist. Under the general supervision of the Technology Coordinator, the Technology Specialist is responsible for the diagnosis, repair, installation and maintenance of network workstations, endpoints, mobile devices, A/V equipment, peripheral operating systems, and various hardware and software applications. Experience with Apple and jamf background as well as experience supporting Windows servers and Google Administration preferred.
Responsibilities:
Knowledge, Skills, and Abilities:
For best consideration, please apply by August 11, 2022.
Monona Grove School District is an equal opportunity employer and encourages resumes from diverse, bi-lingual or multi-lingual candidates. MGSD does not discriminate in any aspect of employment on the basis of race, color, ancestry or national origin, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, veteran status, genetic information, or age.