What are the responsibilities and job description for the Automotive Store Manager position at Monro, Inc.?
Company Description
Monro Inc. is a leader in the automotive maintenance and repair services industry. We are the country’s top company-owned automotive repair chain, and our success is driven by employing great people who commit every day to putting our guests first--selling them only what they need and making sure the work performed on their cars is done right the first time, every time.
Founded in 1957 in Rochester, New York, we now have over 1,300 company-owned locations servicing over four million cars each year in the US in 28 eastern and mid-western states. Monro offers our guests a wide range of tire choices and repair services, such as exhaust, brake, suspension, alignment, ride control, tire, battery, electrical, air conditioning, and scheduled maintenance services under several leading brands. We are a publicly traded company and a top performer on the NASDAQ both in our results and our return to our investors.
Job Description
The Store Manager position is a salaried role. The Store Manager provides daily leadership to all positions within the store to include General Service Technicians, Technicians, Guest Care Specialists, and Assistant Store Manager. Reporting to the District Manager, the Store Manager is responsible for providing the day-to-day leadership to the store and teammates, including selecting, coaching, and developing store teammates. This position supports Monro’s vision to be America’s leading auto and service tire service centers, trusted by our guests as the best place in their neighborhoods for quality automotive service and tires by promoting products and services to guests.
Responsibilities:
Develop sales and technical teammates to produce a consistent 5-star Guest experience.
Ensure sales goals are achieved by assisting in the development and implementation of sales plans, thorough knowledge of services and products and the automotive industry.
Introduce tire and service products to guests to maximize sales and guest satisfaction and loyalty.
Support teammates in establishing and maintaining a productive sales environment by training and developing teammates on all shop operations and guest services.
Ensure the store is effectively staffed by managing the recruiting, hiring, training, scheduling, evaluating, performance management, and development of teammates.
Ensure expense control through the management of payroll, telephone usage, store maintenance and repairs, supplies, utilities, and other controllable expenses.
Responsible for inventory management to include pulling tires and parts, unloading and stocking inventory.
Audit courtesy inspections performed by teammates.
Ensure store is in excellent condition and maintained to Monro standards for cleanliness and consistently in guest ready condition.
Schedule guest appointments and assign teammates according to their skill level for efficient and timely completion of vehicle services/repairs.
Achieve Monro’s sales goals by properly informing and recommending tire and service products and sales promotions.
Attend to all guest needs in areas of sales, service, complaints, and adjustments.
Build guest relationships to maximize customer satisfaction, loyalty, and retention.
Assist teammates in conveying repair and service needs to guests.
Understand and adhere to company policies and procedures, OSHA standards all safety and environmental codes and industry regulations including consistent use of always required personal protective devices including but not limited to approved Safety Glasses
Maintain technical knowledge and capabilities to ensure proficiency through the timely completion of all required Monro University training courses and modules.
Operate, utilize, and maintain all equipment in a safe manner in accordance with Monro and equipment manufacturer guidelines including but not limited to lifts, welders, brake lathes, etc.
Perform other duties as assigned and required.
Qualifications
Qualifications:
High School Diploma or equivalent.
Demonstrated leadership experience in a retail/sales environment.
Proven ability to manage, drive and deliver financial results while controlling costs.
Ability to influence and motivate a team to achieve set goals and objectives.
Ability to problem solve, manage inventory, merchandising, and customer service.
Communications skills to effectively communicate with teammates and guests.
Complete all Monro required training with the guidelines and timing provided.
Must possess a current valid driver’s license and have a satisfactory Motor Vehicle Report (MVR)
Profile Summary:
Guest and team focused mindset with extensive experience in customer-facing, customer-centric environments
Excellent verbal and written communication skills with the ability to convey technical issues and write routine reports.
Business mentality with the drive to exceed established goals.
Possess basic math skills to calculate figures and amounts such as discounts, interest, and percentages.
Proactive with demonstrated proficiency in multi-tasking within a fast-paced environment.
Ability to take initiative in identifying problems, collecting data, and establishing facts to produce practical decisions and solutions.
Ability to effectively mentor, coach and develop teammates.
Ability to problem solve and resolve customer complaints.
Work Environment & Physical Requirements:
This job operates in an automotive shop environment. The job will have exposure to a moderate noise level, adverse weather conditions, chemicals, odors, dirt and dust. Store Managers must be able to complete the following but not limited to:
Ability to work flexible hours, days, evenings, weekends, and holidays.
Must be able to lift, carry and stock merchandise and supplies up to 50 lbs. without assistance.
Frequent standing and walking for long periods of time.
Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.
Additional Information
Benefits:
Performance based incentives
Paid vacation and holidays
Reimbursement for ASE Certifications
Reimbursement for State Inspection Licenses, where applicable
401k
Healthcare, Vision, and Dental for Full time teammates
Career Advancement Opportunities
Your next Destination!
Growth Opportunity:
At Monro we’re committed to helping our teammates grow their career through the combination of coursework, demonstrating leadership skills and open opportunities. Our teammates receive on-the-job training, company sponsored certifications, as well as course curriculum in Monro University that empowers them to advance to the next level of their careers.
Monro, Inc. is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
