What are the responsibilities and job description for the Concierge position at Mont Marie Rehabilitation and Healthcare Center?
Join our team at Mont Marie Rehabilitation and Healthcare Center as a Fulltime Concierge!
Proudly supported by Marquis Health Consulting Services
Shift: 11a-7pm, Fulltime Hours Monday through Friday
Responsibilities as Concierge:
- Answering and transferring all incoming calls in a courteous and professional manner.
- Giving information, direction and other appropriate assistance to residents, staff, guests and vendors.
- Performing a variety of clerical duties as assigned.
- Greeting potential residents, families, visitors.
- Managing both external and internal calls, taking and communicating messages.
Qualifications for Concierge:
- Primary series of the COVID-19 vaccine required
- Current and active CNA license in MA strongly preferred
- Previous experience in customer service-related field required. Experience in healthcare setting required.
- Exceptionally strong customer service orientation, presence
- Knowledge of customer service strategies and tactics
- Excellent ability to communicate effectively with patients, visitors and staff at all levels of the organization
- Excellent verbal and written communication skills and phone etiquette
- Experience in dealing with multiple demands simultaneously
- Ability to deal with people of varying personalities and temperaments
- Ability to take initiative to resolve immediate problems
Benefits for Concierge:
- Employee referral bonus
- Health, vision and dental benefits
- 401(k) with match
- Employee engagement and culture committee
- Company sponsored life insurance
- Employee assistance program (EAP) resources
Mont Marie Rehabilitation and Healthcare Center provides equal employment opportunities to all applicants and employees and prohibits discrimination and harassment of any kind. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by federal, state, or local law. All qualified applicants are encouraged to apply.
