What are the responsibilities and job description for the Student Services Assistant position at Montgomery County Community College?
Student Services Assistant
Position Reports to Coordinator of Student Services
Full-Time Support Staff: $19.19 per hour (G-6)
FLSA Status: Non-Exempt
This position will be open until filled. Applications will be reviewed after Sunday, September 10, 2023.
There are 2 openings available:
Position 1: 40 hours, Monday-Friday 8:00AM-5:00PM
Position 2: 40 hours, Monday-Thursday 10:00AM-7:00PM, Friday 8:00AM-5:00PM
- This position has college-wide responsibilities and requires travel between all campuses and off-site locations. The primary office location will be the Blue Bell campus.
**May work Saturdays as needed.
***This position has been approved for a flexible work option arrangement. Flexible work options can be ended at any time by the College, Cabinet, and/or supervisors based on employee performance and/or as institutional needs change.
Basic Purpose
This position will provide support to both new and returning students at the College as part of the College’s mission of access, retention, and completion, with responsibility for ensuring a high level of customer service through support of the Student Services Resource Center, duties at the Student Services Welcome Desk, support of the Enrollment Services Assistants and providing support in the Testing center. This includes in-person and back office duties. Service touchpoints will include the use of the following methods: in person; phone; email; text; online; chat Starfish; Zoom, and other Self-Service systems to support student success.
Essential Duties and Responsibilities
Student Services
ESA/SSRC
- Provide Financial Aid assistance: How to apply, status of financial aid including loans, refunds, scholarship and grants. Processing of completed documents to include inclusiveness of information and accuracy of content. Problem solving to identify and resolve inquiries.
- Provide Enrollment Services assistance; process add/drop/audit/withdrawal requests; provide information related to courses and college policies; Process transcript requests; complete any Enrollment forms as needed to include the processing of name and address changes and residency information. Issuance of student ids and parking permits. Completion and maintenance of spreadsheets and other documents to ensure accuracy and completion of processes. Processing of various Enrollment Services data and forms.
- Perform cashiering functions associated with tuition payments, transcript requests, payment plans, account receivable obligations and miscellaneous checks. Resolve student A/R account issues. Complete processing of cashier transactions to include reconciling, check imaging, create deposits and verify credit transactions daily.
- Performs related processing and other duties including assisting in other areas of Enrollment Services including the Welcome Desk, Switchboard or outreach to students.
- Perform other duties as assigned
Student Services Welcome Desk
- Welcome and check in New, Returning and Prospective students. Maintain the Student Success Center NSE, drop-in advising, advising appointment records. Help students utilize the Student Services Resource Center as needed. Process change of majors.
- Provide operational support to Student Success Center staff to include but not be limited to: Advisors, ESAs, FA staff, and other support services staff. Organize and assist student workers and new employees with the front desk procedures. Assist with registration events. Maintain office supplies and submit requests for additional supplies as needed. Send, receive, and distribute mail, e-mails, and telephone calls and monitor the Student Success Center email and voicemail.
- Maintain an awareness of schedules for Student Success Center employees. Monitor advising appointments and assist with rescheduling as needed. Provide basic answers to Student Services questions to incoming calls via Openscape phone software and direct calls to appropriate departments.
- Use of imaging system to link relevant documents to electronic student record.
- Maintain procedural documentation, materials and system access to effectively and accurately respond to inquiries.
- Identify need for and schedule appointments with advisors and financial aid staff to provide service to students.
Test Proctoring
- Assist Testing Center with coverage
- Provide support with placement testing, exemptions, and scheduling
Essential Knowledge & Skills
Education/Training/Work Experience
- High School diploma or GED required with 3 years work related experience required OR
- Associate’s degree may be preferred with 1 to 2 years work related experience required
- Proficiency in computer skills required
- Excellent communication, both written and oral required
Specialized Knowledge & Skills
- Specialized training in specific software or process may be required
- Customer service skills
- Problem-solving skills
- Ability to take initiative and work with minimal supervision
Additional Information Required
- Ability to multitask
- Attention to detail
- Ability to maintain confidentiality
- Ability to prioritize workload
- Ability to use some discretion and judgment
- Ability to work within a team-oriented setting
Montgomery County Community College (MCCC) has a strong institutional commitment to diversity and is dedicated to excellence through diversity in education and employment. MCCC, an EEO Employer, provides equal employment and educational opportunities to all who are qualified. In keeping with the College’s diversity initiative, MCCC seeks and welcomes applications from diverse candidates, those who have had multicultural experience, and those who can demonstrate a commitment to diversity.