Information Technology Specialist II, Grade 23

About the Department

The Department of General Services (DGS) seeks a skilled and experienced information technology (IT Specialist II) professional to join the DGS Information Technology team in support of business operations for DGS Division of Facilities Management (DFM) as well as other IT related duties for DGS.

What You Will Be Doing

The successful candidate must be able to understand DFM's business operation requirements and communicate those requirements as well as the resulting technical needs to the IT supervisor and DGS management team.

The incumbent in this position will:

• Provide software support, including but not limited to
• MS Office applications, such as Outlook, Word, Excel, SharePoint
• MS Office 365 suite, such as Teams, OneDrive, etc.
• County ePortal apps, such as MCTime, eLearning, etc.
• Third-part applications, such as Adobe Acrobat Pro, AutoCAD, etc.
• Resolve hardware (computers, printers, networks, etc.) problems
• Manage Active Directory users and computers objects
• Administer mobile devices and billing
• Maintain DFM Internet and Intranet (SharePoint) sites
• Support a web-based (cloud) Enterprise Asset Management (EAM) system
• Set up access and permission control for network file shares
• Solve telework/VPN related issues
• Oversee software licenses
• Create Standard Operating Procedure (SOP)
• Develop reports
• Fulfill assigned tasks

Who We Are Seeking

The selected candidate will have the following competency in/knowledge of:

• MS Power BI or MS Power Platform
• Crystal Reports Solutions, Microsoft SQL Server Reporting Services (SSRS), or Oracle Business Intelligence Enterprise Edition (OBIEE)
• Web-based (cloud) systems (configuration and customization)
• GIS software such as ESRI ArcGIS Pro
• Any database and SQL
• Any programming language

Additional Employment Information

Ability to travel to satellite offices throughout Montgomery County, Maryland. Some after-hours work and on-call support may be required.

For information about Montgomery County’s comprehensive benefit offerings, please visit the MCG Careers Total Rewards webpage and check out our competitive benefits!

OHR reviews the minimum qualifications of all applicants, irrespective of whether the candidate has previously been found to have met the minimum requirements for the job or been temporarily promoted to the same position. This evaluation is based solely on the information contained in the application/resume submitted for this specific position/IRC.

Montgomery County Government is an equal opportunity employer, committed to workforce diversity. Accordingly, as it relates to employment opportunities, the County will provide reasonable accommodations to applicants with disabilities, in accordance with the law. Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the Office of Human Resources via email to OHR@montgomerycountymd.gov. Individual determinations on requests for reasonable accommodation will be made in accordance with all applicable laws.

Montgomery County Government also provides hiring preference to certain categories of veterans and veterans/persons with a disability. For more information and to claim employment preference, please refer to the Careers webpage on Hiring Preference.

All applicants will respond to a series of questions related to their education, relevant experience, knowledge, skills and abilities required to minimally perform the job. The applicant's responses in conjunction with their resume and all other information provided in the employment application process will be evaluated to determine the minimum qualifications and preferred criteria status. Based on the results, the highest qualified applicants will be placed on an Eligible List and may be considered for an interview. Employees meeting minimum qualifications who are the same grade will be placed on Eligible List as a "Lateral Transfer" candidate and may be considered for interview.

If selected for consideration for this position, you may be required to provide evidence that you possess the knowledge, skills, and abilities indicated on your resume.

Montgomery County Ethics Law: Except as provided by law or regulation, the County's "Public Employees" (which does not include employees of the Sheriff's office) are subject to the County's ethics law including the requirements to obtain advanced approval of any outside employment and the prohibitions on certain outside employment. The outside employment requirements of the ethics law can be found at 19A-12 of the County Code. Additional information about outside employment can be obtained from the Ethics Commission website.

Experience: Two (2) years of professional experience in the information technology fields in areas such as Microsoft Active Directory support, Microsoft operating systems management and administration, mobile devices (hardware and OS) support, web page and site content development, and reports design & development.

Education: Bachelor's degree in computer science or a related field from an accredited college or university. Preferred certifications: Microsoft Certified Systems Engineer, Microsoft Certified Database Administrator, CompTIA (A , Security ), etc. or equivalent certifications.

Equivalency: An equivalent combination of education and experience may be substituted. For applicants possessing very hard-to-find skills which are a critical need to the department/agency, training and certification may be accepted in lieu of full degree requirements.

Physical Ability: Ability to lift boxes containing computer support items and equipment such as printers, computers, modems, and monitors weighing up to 50 pounds.

There are no preferred criteria for this position. Applicants meeting the minimum qualifications will be placed on the eligible list with a rating of Qualified and will be eligible for interview. Please be sure to include applicable experience on your resume.

Interview preference will be given to qualified candidates with experience in the following areas:

• Experience using Microsoft SharePoint management, such as document library, list, etc.
• Experience providing support to MS Active Directory users and computer assistance.
• Experience providing Microsoft Office 365 Suite support.
• Experience with web site content management and web page development.
• Experience with mobile devices support and management.
• Experience designing and developing reports.

Familiarity with or knowledge of Asset Management/Facilities Management (AM/FM) systems is a plus!