What are the responsibilities and job description for the Tree Care Scheduling Coordinator position at Moon Valley Nurseries?
Job Summary
Moon Valley Nurseries is seeking a highly organized and detail-oriented Scheduling Coordinator to support our fast-paced and growing Tree Care Division. This role plays a critical part in ensuring smooth day-to-day operations by providing organized scheduling and communications with the leadership and field teams. The ideal candidate will be a proactive problem-solver with strong communication skills, excellent time management, and the ability to manage multiple priorities.
Key Duties and Responsibilities
Operational & Administrative Support
- Focusing on customer service, project scheduling, coordinating, routing for the crews and technicians and scheduling residential clients with new consultations.
- Scheduling clients will be a daily focus, managing the backlog for your designated area of support, being heavily focused and involved with the daily operations.
- Assist in driving strong productivity, good culture and top client interactions.
Customer Service & Communication
- Communicate with customers regarding scheduling, complete daily follow-ups through emails and texts with clients, along with general inquiries as needed.
- Manage and follow through with any needed communications with the team and clients, this will be dictated by each situation and will need a high level of attention.
Qualifications: Knowledge, Skills & Abilities
- 2 years of administrative scheduling experience, preferably in a field services, landscaping, tree care, pest control, construction crews, and other similar environments.
- Proficiency in Microsoft Office Suite (Excel, Outlook, Word) and Google Workspace.
- Strong organizational, multitasking, and problem-solving skills.
- Excellent written and verbal communication skills.
- Ability to thrive in a fast-paced, team-oriented environment.
- Bilingual in English and Spanish is a plus
- This is not an exhaustive list of responsibilities. We work collaboratively and new responsibilities may be assigned over time.
Education
Highschool Diploma or equivalent experience
Physical requirements/Working Conditions
While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The employee must frequently lift and/or move items over 15 pounds. Able to work outdoors for extended periods of time in possibly extreme conditions, including rain, heat, sun, and wind.
OTHER
Subject to MVR and criminal background check (In accordance with applicable fair chance laws, rules, and regulations)
About Us
Moon Valley Nurseries is the largest grower of box trees and palms in North America, and is an industry leader and high growth company that offers competitive salaries with exceptional employee benefits including medical insurance, 401(k), holidays, and PTO to all eligible employees. We are an equal employment opportunity employer. We are a drug free workplace.
#MVNTREECARE