What are the responsibilities and job description for the Self Pay Collector - Full Time position at Moore County Hospital District?
Moore County Hospital District (MCHD) is an award winning Critical Access Hospital located in the High Plains of Texas in the town of Dumas. The National Association of Rural Hospitals named MCHD to the Top 20 Rural Hospitals in the US for Quality (#9)!
MCHD serves a population base that covers six counties and consistently performs alongside top hospitals in the nation, both rural and urban, in clinical measures, patient satisfaction, and employee satisfaction.
MCHD is a recipient of the Hurst Gold Standard of Nursing Award, the Studer Excellence in Patient Care Award, the TORCH Light award, the Joint Commission Top Performer award, the Texas Healthcare Quality Improvement Award, the Studer Healthcare Partner of the Month award, the Home Care Elite award, and more. MCHD's 2019 Press Ganey Employee Engagement Survey ranked MCHD in the top 95% of healthcare organizations nationally for employee job satisfaction and engagement, in the top 96% for 2020 and 2021! MCHD has averaged in the 94th percentile in the US over the past 8 years!
This is a Full Time Position.
SUMMARY:
Perform follow-up of assigned accounts to maximize collection of outstanding and credit balances per MCHD collection practices while maintaining appropriate communication with all customers. Must be comfortable having financial discussions with patients to collect outstanding balances. Takes patient payments and posts to account. Creates employee payment plans and sets up payroll deductions. Maintains OB payment plan contracts and processes adjustments as needed. Maintains and handles all bankruptcy processes for business office. Balances cash drawer daily. Demonstrates cross-training within the department to effectively handle any scheduling that may arise. Occasionally perform insurance verification and referral authorization. Performs other duties as assigned
EDUCATIONAL/EXPERIENCE REQUIREMENTS:
High School or equivalent education preferred.
EXPERIENCE REQUIREMENTS:
Minimum of one year high public contact office experience required, preferably in a healthcare environment.
OTHER REQUIREMENTS:
Typing competency of 35-40 wpm
Basic personal computer knowledge
Previous experience in an office setting which included filing documents, preparing simple correspondence and handling multiple priorities under time constraints with limited supervision.