What are the responsibilities and job description for the Agent Support Specialist position at MORE Realty?
REPORTS TO: Director of Operations
JOB DESCRIPTION
The Agent Support Specialist will play a pivotal role in enhancing the overall experience of real estate agents within our company. This position will assist in the onboarding, training, and support of new and existing agents, ensuring they have the tools and knowledge needed to succeed. The ideal candidate will have a strong background in real estate, excellent communication skills, and a passion for helping others grow in their careers.
ROLE AND RESPONSIBILITIES
Onboarding:
- Facilitate a comprehensive onboarding process for new agents.
- Ensure new agents are familiar with company policies, procedures, and tools.
- Provide support and guidance during the initial stages of their partnership with MORE Realty.
Training and Development:
- Assist with the design and implementation of training programs to enhance agents’ skills and knowledge.
- Conduct regular training sessions on various topics, including market trends, sales techniques, and technology tools.
- Monitor and evaluate the effectiveness of training programs and make improvements as needed.
Agent Support:
- Be the primary point of contact for agents in need.
- Be the company expert on tools and systems that agents access to support their businesses.
- Develop and implement training programs around the corporate systems.
- Problem-solve agent issues.
KEY COMPETENCIES
- Excellent communication skills including active listening.
- Ability to lead and instruct adult learners.
- Proficient computer skills with the ability to learn new software.
- Knowledge of, or ability to learn, product, service, or area of Agent specialization.
QUALIFICATIONS AND EDUCATION PREFERENCES
- Bachelor's degree in Business, Real Estate, Related field or equivalent experience.
- Experience in Real Estate is preferred.
- Understanding of the residential real estate industry is preferred.
ADDITIONAL NOTES
- Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times.
SALARY AND BENEFITS
- Starting base compensation of $25 - $30 per hour ($52,000 - $62,400 per year) which will be subject to merit increase upon appropriate performance review.
- Position is a classified full time position
- Group Health/Dental/Vision insurance coverage and options
- 401K and Stock Option Plan
- Paid sick time, personal days and holidays
Salary : $52,000 - $62,400