Automotive Service BDC Associate / Cashier

Automotive Service BDC Associate / Cashier

Come work for the best! If you are interested in a career in the automotive business we welcome you to apply today to join our family at Morgan Automotive. We welcome you to apply for a position where you can contribute to our goal of providing an extraordinary automotive experience to all of our clients. At Morgan, we set each member up for success by providing comprehensive, highly-specialized training for each position within our organization, complete with on-the-job training and ongoing personal development.

Benefits

• Medical, Dental & Vision Insurance

• Optional Life Insurance

• AFLAC

• Legal Shield

• Short Term Disability

• 401K w/ Match Money

• Paid Personal Days

• Paid Vacation

• Yearly Awards Banquets

• Yearly Holiday Dinners

• Employee of the Month/Year

• 20 Years of Service Rolex Watch

• Monthly Pep Rally w/ Door Prize

Responsibilities

• Create a strong rapport with the guests to build confidence in the dealership and services that result in service appointments

• Use CRM software to generate reservations in the system to facilitate proper follow-up

• Make out-bound calls to set up service appointments

• Provide our guests with a world-class experience

• Handle all incoming calls to the service department promptly and courteously

• Partners with service advisors to schedule appointments per procedures

• Maintains a general understanding of the repair process and explains the process to our customers

• Addresses customer concerns and issues or escalates them as needed

• Coordinates questions and issues with the appropriate department personnel

• Directs customers to the appropriate department or point-of-contact

• Ensures all service targets are met or exceeded

Requirements

• Prior sales, call center, or BDC experience preferred

• Excellent communication and customer service skills

• Excellent customer service focus

• Strong computer & phone skills (Xtime, Excel, Internet, MS Outlook, CRM, DMS)

• Professional appearance and work ethic

• Willing to adapt to ever changing environment, technology, and processes

• Team player

• Self-motivated, goal oriented, and ability to work within a fast paced environment

• Current, valid driver’s license and satisfactory Motor Vehicle Report (MVR)

• All potential employees must pass pre-employment testing including a background check and drug screen