What are the responsibilities and job description for the Maintenance Coordinator position at Morley Fredericks Real Estate, Inc.?
The Maintenance Coordinator supports the Director of Maintenance in ensuring timely, accurate, and high-quality maintenance operations for residential properties throughout the Bay Area. This role is essential to keeping work orders moving, coordinating vendor schedules, supporting turnovers, updating AppFolio, communicating with tenants and property managers, and keeping the entire maintenance workflow organized.
This is a fast-paced, detail-oriented position requiring excellent communication skills, strong follow-through, reliability, and the ability to manage many small moving pieces every day. You will be the link between tenants, property managers, vendors, and the Director of Maintenance — ensuring nothing slips through the cracks.
This is an hourly role with KPI-based bonuses and clear pathways for growth into senior maintenance operations.
Who We Are
Morley Fredericks Real Estate, Inc. serves high-net-worth individuals who own diverse real estate assets in the San Francisco Bay Area. We are trusted partners to our clients, providing white-glove expertise in leasing, property management, asset oversight, and maintenance operations.
Essential Responsibilities:
Work Order Coordination & Tracking
- Monitor, triage, and route incoming maintenance requests in AppFolio.
- Communicate with tenants to gather details, schedule access, and provide updates.
- Assign work orders to internal team or vendors based on urgency, trade, and region.
- Ensure emergency work orders receive immediate attention and escalation.
- Track status through completion and follow up on overdue or stalled items.
Vendor Communication & Scheduling
- Coordinate vendor availability, scheduling, and access.
- Confirm all appointments with tenants, property managers, and vendors.
- Upload invoices, estimates, and photos into AppFolio with correct naming.
- Maintain vendor coverage lists and availability by region.
Turnover Support
- Collaborate with the Turnover Team and Director of Maintenance on unit turnover scheduling.
- Update calendars with move-out/move-in timelines.
- Track punch lists, vendor assignments, and progress milestones.
- Ensure units remain on schedule for Leasing readiness.
AppFolio Administration
- Create and maintain work orders, updates, notes, photos, and status changes.
- Ensure all maintenance data is clean, accurate, and audit-ready.
- Upload estimates and ensure approvals are routed correctly.
Tenant & PM Communication
- Provide high-quality, timely communication to tenants, PMs, Leasing, and vendors.
- Notify tenants of entry, scheduling windows, delays, or access requirements.
- Flag issues to the Director of Maintenance when tenant concerns escalate.
General Administrative Support
- Assist with monthly maintenance reporting.
- Track recurring maintenance (smoke/CO detectors, annual inspections, etc.).
- Maintain shared folders, templates, and process documents.
- Contribute to process improvements and operational efficiency.
Job Type: Full-time
Pay: From $26.50 per hour
Expected hours: 40 per week
Benefits:
- 401(k) matching
- Paid time off
Application Question(s):
- Do you have a valid California Driver's License?
- Do you speak any other language than English?
- Do you consent to a background check?
Work Location: In person
Salary : $27