What are the responsibilities and job description for the Service Manager - Morrie's Auto Group position at Morrie's Auto Group?
Job Details
Description
About Us:
Morrie's Auto Group is one of the fastest growing privately-owned dealership groups in the Midwest. We have a comprehensive portfolio of OEM brands, and many stores across Minnesota, Wisconsin, and Michigan. As a leading auto retailer, we strive to be the preferred and trusted provider for our team members and customers, and we are committed to growing and training our career-oriented employees into management roles within the company.
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Roles & Responsibilities:
• Combine strong technical skills with people skills to ensure we are providing a high level of customer service within the department.
• Responsible for driving profitability and CSI within the service department : meeting both internal and manufacturer goals.
• Ensuring customer follow-up through day-to-day management of the Service Advisors, as well as personally dealing with issues.
• Play an active role in the recruitment, interviewing, selection and development of the service team.
• Assist the GM in the overall success of the store, including all store meetings, provide on the job training to the service department, and regular reporting to the GM with any issues or concerns.
• Manage the payroll process within the department
• Assist the Company in meeting the standards of providing a safe and healthy work environment, while meeting OSHA compliance standards.
• Demonstrate behaviors consistent with the company's expectations as it pertains to interactions with customers, co-workers, subordinates, and vendors.
What Morrie's Offers:
• Industry-leading 401(k) and Roth IRA programs with competitive company match
• Full medical, dental, and vision coverage
• PTO accrual starting at 2 weeks
• Free life insurance and identity protection
• AD&D, short- and long-term disability coverage, and voluntary life insurance
• Flexible spending plans
• Clean, well-maintained, multi-million-dollar work environments
• Exciting opportunities for management advancement within the company
*Some benefits are offered to full-time employees only
What You Offer:
• Ability to maintain a level of professionalism and maintain confidentiality in sensitive situations.
• Strong verbal and written communication skills
• Professional personal presentation
• Attention to detail, organizing and planning
• College degree in Business Administration, Business Management or a Related Field preferred
• 3 years of automotive management experience
• Proven track record in customer service
• Proficient in operating a personal computer including Microsoft Office : Outlook, Excel, and Word.
• CDK experience preferred.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Qualifications