Inside Sales Representative - Export Parts Sales

Inside Sales Representative – Export Parts Sales

Location: Garner, NC

Company: Morris and Associates

Employment Type: Full-Time

Salary: Competitive Salary Benefits

About us:

Morris & Associates is an employee-owned US-based, global provider of custom process cooling solutions. The company began in 1949 with a focus on providing process cooling solutions to the rapidly expanding poultry processing industry. Since then, we have expanded to provide process cooling solutions around the world for a variety of industries with Morris equipment currently found in 50 countries and 5 continents.

Innovation and an intense focus on building valuable partnerships with customers are key factors in our success as well as our reputation as a “go-to” source for the most challenging process cooling issues.

Another cornerstone of our success is our unique ability to lead complicated projects from the initial idea, through design/engineering and manufacturing, to installation as well as on-site service and support. We truly are a “one-stop-shop” in process cooling solutions.

https://morristhermal.com/

Job Description:

We seek a candidate with international logistics experience and high attention to detail for our Export Parts Inside Sales position. This individual should have experience exporting items to multiple international markets, including working with freight companies, obtaining export codes, creating proforma invoices and letters of instruction, accessing customer portals, understanding Incoterms, etc. The successful candidate will work with the company's internal work centers to develop parts quotations, verify pricing and lead times, enter orders into the MRP systems, and communicate with the export sales team.

This will involve quoting and order processing, researching the components required, processing the request, and coordinating when it will ship. This role involves a heavy focus on export documentation.  Candidates will be expected to develop an understanding of Morris' equipment and parts needs that customers often overlook. This role will also analyze the usage of our components and proactively sell them to customers before they need to be replaced.

This position is primarily in-office with occasional work-from-home opportunities.

 Key Responsibilities:

• Quote and process parts orders from our existing customers.
• Works closely with the manufacturing, engineering, and service teams to ensure orders are correct and delivered on time.
• Contact customers to follow up on orders and coordinate timing through tracking shipments and verifying packing lists.
• Constantly interact with customers, via email and phone. Return quote requests, process and confirm PO’s, update customer’s regarding order delivery dates, shipment tracking, packing slips, invoices and returns.
• Analyze parts use history, by customer location, to verify the correct parts. Proactively sell parts and help to ensure correct stocking to support future sales.
• Assist with Lead and coordinate on ad hoc projects as requested.
• Adhere to all import/export regulations and compliance requirements.
• Create and approve invoices (commercial and proforma) and other documents required to export parts.
• Responsible for ECCN and HTS classification of parts, data collection and requests management.
• Coordinate/collaborate with warehouse and buyer to obtain country of origin and net weight, which are generally required for export.
• Schedule, manage and create shipment request with carriers and freight forwarder to match customer priority and Incoterms, and obtain quotes for best cost and delivery.
• Collect/analyze data (ECCN, Schedule B, drawings and BOMs); run reports.

Qualifications:

• At least 3 years of related experience in a customer facing role.
• Tact, good judgment, and comfortable in speaking with customers.
• Flexibility and willingness to occasionally and as needed respond to customers outside of standard US working hours to accommodate the needs of international customers.
• Strong interpersonal, written, and oral communication skills
• Strong proficiency in Microsoft Office
• Excellent telephone etiquette and ability to manage competing priorities.
• A college degree is a plus.
• ERP experience required.
• Spanish and/or Portuguese language skills a plus

Benefits:

• Health/Dental/Vision Insurance
• Vacation Time
• Sick Time
• Life Insurance
• Long Term Disability
• ESOP (Employee Stock Ownership Plan)
  

Must be authorized to work in the U.S.

We look forward to welcoming a new member to our team!