What are the responsibilities and job description for the Director, Member Relations position at Mortgage Bankers Association?

As the leading advocate for the real estate finance industry, MBA is committed to providing our members with unmatched value and unparalleled benefits. In doing so, we recognize that our most valuable resource is our employees. MBA prides itself on sourcing top talent from all fields and is committed to investing in a culture where communication is essential, diverse voices are encouraged, and inclusion for all.

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Competitive salary and benefit packages
A culture committed to diversity, equity, and inclusion
Hybrid work schedule that supports work-life balance
Professional development opportunities

If you are looking for a career-defining opportunity, share similar values, and are ready to make a difference in the real estate finance industry, look no further. Apply today!

Position Summary :

The position is responsible for overseeing the day-to-day work activities of the Association's Member Engagement function. Under project supervision, the position recruits and retains Association members through direct contact and sales initiatives within assigned target segment(s). The position also interacts with senior executives of Association member-companies to develop, strengthen, and build personal relationships to maximize the value of their Association membership and engagement. This is an individual contributor role.

Primary Duties and Responsibilities :

Serves as the primary staff liaison and oversees MBA's portfolio of residential member companies. Builds relationships with key leaders of these companies, identifying opportunities for the Association to better understand and support their business efforts.

Plans, executes and facilitates company-specific strategic engagement for companies in the portfolio; including member site visits, webinars, in-person meetings at industry events, and ensures completion on any identified MBA action items that result from these interactions.

Generates prospect and member leads through outreach for program and product integration including but not limited to education, research, conferences and other strategic partnerships of the Association. Maintains prospect and member lead information in the association database and provides status reports through pipeline management.

Collaborates with the Vice President to coordinate member relations outreach plan and recruitment appointments for MBA prospective members at varying dues levels and segments of membership.

Prepares a variety of status reports including activity, closings, follow-up and adherence to goals. In addition, participates in regular, individual and team meetings.

Works with the various MBA committees and groups to ensure integration of participation with membership companies.

Collaborates with other Association staff and departments to track and analyze membership activity and to provide input on ways to improve. Works together to develop and implement strategies to educate key member company leaders and appropriate staff on the relevancy and value of MBA's resources, including educational products, research, conferences, DE&I, Affordable Housing, etc. Ensures continuous awareness of our offerings.

Qualifications :

Requires a bachelor's degree with emphasis on business, marketing, legal, communications, government or other job-related discipline plus a minimum of seven years of prior relevant direct sales experience preferably in a trade association environment with knowledge of the mortgage finance industry.

Competencies :

Ability to effectively communicate (oral and written) with others in a timely and accurate manner.

Requires great collaboration, organizational and project management skills.

Ability to influence and persuade others to achieve desired outcomes.

Requires excellent negotiating abilities and exceptional customer service skills.

Ability to self-start and carry out responsibilities independently and consistently within assigned parameters.

Requires organizational, project and time management skills with strong attention to detail.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

The current recruitment range for this role is $115,000 to 125,000.

MBA is an E-Verify employer. Please note that MBA will not sponsor employment.

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Salary : $115,000 - $125,000

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