What are the responsibilities and job description for the Late Stage Collector position at Mortgage Solutions Financial?
Position: Late-Stage Collector
Department: Default – Servicing
Reports to: Collections manager
Location: 7450 Campus Drive, Suite 200, Colorado Springs, CO 80920
Remote Availability: No
Exempt Status: Non-Exempt
Compensation & Benefits: $24-25 per hour plus file bonus
Mortgage Solutions of Colorado, LLC d/b/a Mortgage Solutions Financial (“MSF”) offers a comprehensive benefit package and PTO (paid time off) for eligible employees. The benefit package includes Health, Dental and Vision Insurance, options to participate in a Health Savings Account, Flexible Spending Account, Health Reimbursement Arrangement, Life and AD&D coverage, voluntary Supplemental Life, voluntary Short-Term, Long-Term Disability and Supplemental insurance. In addition, eligible employees have the option to participate in a company retirement plan.
About MSF
MSF is a national mortgage lender based in Colorado Springs. MSF strongly believes every client should be served with integrity, dignity, and respect. Without compromise, MSF is committed to providing loans that are in the best interest of our clients, not our bottom line. We will continue to educate the community by empowering our clients to make responsible and informed fiscal decisions that result in greater financial peace of mind.
Role Overview
Late-stage collectors, often referred to as debt collectors or collection agents, are professionals who work in the later stages of the debt collection process. Their primary responsibility is to recover overdue payments from individuals or businesses who have not fulfilled their financial obligations. Here is a general overview of the job description for late-stage collectors.
Essential Duties
Department: Default – Servicing
Reports to: Collections manager
Location: 7450 Campus Drive, Suite 200, Colorado Springs, CO 80920
Remote Availability: No
Exempt Status: Non-Exempt
Compensation & Benefits: $24-25 per hour plus file bonus
Mortgage Solutions of Colorado, LLC d/b/a Mortgage Solutions Financial (“MSF”) offers a comprehensive benefit package and PTO (paid time off) for eligible employees. The benefit package includes Health, Dental and Vision Insurance, options to participate in a Health Savings Account, Flexible Spending Account, Health Reimbursement Arrangement, Life and AD&D coverage, voluntary Supplemental Life, voluntary Short-Term, Long-Term Disability and Supplemental insurance. In addition, eligible employees have the option to participate in a company retirement plan.
About MSF
MSF is a national mortgage lender based in Colorado Springs. MSF strongly believes every client should be served with integrity, dignity, and respect. Without compromise, MSF is committed to providing loans that are in the best interest of our clients, not our bottom line. We will continue to educate the community by empowering our clients to make responsible and informed fiscal decisions that result in greater financial peace of mind.
Role Overview
Late-stage collectors, often referred to as debt collectors or collection agents, are professionals who work in the later stages of the debt collection process. Their primary responsibility is to recover overdue payments from individuals or businesses who have not fulfilled their financial obligations. Here is a general overview of the job description for late-stage collectors.
Essential Duties
- Initiate contact with individuals or businesses who have outstanding debts, using various communication channels such as phone calls, emails, or letters.
- Work with debtors to negotiate and establish realistic repayment plans based on their financial situation.
- Clearly communicate information regarding the outstanding debt, including the amount owed, due dates, and any applicable fees or interest.
- Respond to debtor inquiries and provide assistance in understanding the terms of the debt and available repayment options.
- Maintain detailed and accurate records of all interactions with debtors, including conversations, agreements, and any relevant information.
- Ensure compliance with local, state, and federal regulations governing debt collection practices, including the Fair Debt Collection Practices Act (FDCPA).
- If necessary, escalate cases to legal or senior collection professionals when standard collection methods are unsuccessful.
- Conduct collections in a professional and ethical manner, treating debtors with respect and adhering to industry standards.
- Achieve individual and team targets for debt recovery, call volumes, and other performance metrics.
- Regular, reliable and predictable attendance is an essential function of this position.
- Resolves customer inquiries and issues through phone, email, and chat interactions.
Salary : $24 - $25