Front Office Supervisor in Medical Clinic

Direct support to the Front Office Billing Director with regard to staffing and day-to-day issues within the clinic as it pertains to the Patient Access Representatives (PARs) and Call Center staff. Understanding workflows and all duties of PARs and Call Center staff. Duties include but are not limited to EMR usage, customer service, opening/closing duties, patient registration and scheduling.

Job Responsibilities:

· Direct Supervisor to all Patient Access Representatives (PARs).

· Responsible for monthly and day-to-day PAR schedules, to insure proper coverage at all Teams, Departments, and Locations.

· Approves biweekly payroll for PARs.

· Responsible for yearly evaluations of PAR staff.

· Provides support and training to PAR and Call Center staff in a courteous and professional manner.

· Informs and updates PAR and Call Center staff regarding Morton policies and procedures as directed by Front Office Billing Director.

· Assists in updating and maintaining staff training manuals and reference materials.

· Provides quality, courteous, professional, and informative customer services at all times and seeks to interpret patient’s needs.

· Assists PAR and Call Center staff in day-to-day activity within the clinic, including and not limited to registering patients, checking in and out patients for their appointments, scheduling appointments, collecting copays, assisting with patient calls, etc.

· Provides financial counseling and assists patients by referring to appropriate agencies or departments, as necessary.

· Assist patients with any issue they may have and helps to resolve the matter in a professional manner in accordance with Morton’s policy and procedures.

· Monitors waiting time of patient and keeps them informed of delays.

· Conducts clinic opening and closing procedures as directed by Front Office Billing Director.

· Balances cash collected for the day and prepares daily deposit and cash/activity reports.

· Other duties as assigned.

QUALFICATIONS:

· Associate or bachelor’s Degree preferred and/or 3 years of supervisory experience.

· Ability to work in a fast-paced environment.

· Proficiency with Microsoft Office products – Outlook, Excel, and Word.

· Know commonly used concepts, practices, and procedures in an ambulatory health center environment.

· Proper phone etiquette knowledge and skills.

· Ability to work independently as well as part of a team.

· Demonstrated ability to work effectively with staff and the public.

· Good oral and written communication skills.

· Ability to multi-task and manage multiple projects

· Professional appearance and demeanor

· Required to maintain a high level of confidentiality.

This position has been deemed a” Safety-Sensitive” position; therefore, Morton reserves the right to refuse to hire an applicant or may terminate an employee in a “Safety-Sensitive Position” who tests positive for medical marijuana even if he/she has a valid medical marijuana license.

Job Type: Full-time

Benefits:

• 403(b)
• 403(b) matching
• AD&D insurance
• Bereavement leave
• Dental insurance
• Dependent care reimbursement
• Disability insurance
• Employee assistance program
• Flexible spending account
• Free flu shots
• Health insurance
• Life insurance
• Paid jury duty
• Paid orientation
• Paid time off
• Parental leave
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person