What are the responsibilities and job description for the Sales & Service Technician position at Mosaic Technologies?
Sales & Service Technician
Job Summary
Mosaic Technologies is growing, and we are looking to add a Sales & Service Technician to our team in Cameron, WI. The Sales & Service Technician installs telephone, Internet, TV, and security solutions to provide customers with state-of-the-art products and services. The successful candidate understands the importance of customer service, teamwork, timeliness, quality, and safety. We are looking for a technician who takes pride in doing their best every day to deliver quality products and services while providing customers with an outstanding experience.
Essential Functions (including but not limited to)
- Review work orders, gather materials needed for installation, read maps to determine location, and communicate with customers.
- Installation, maintenance, and repair of copper and fiber systems for residential and commercial customers.
- Install connections, fittings, and termination hardware for connection to end-user equipment.
- Troubleshoot complex issues to ensure adequate performance of Internet, phone, TV, and security services.
- Convey a positive and professional appearance and demeanor when communicating the company’s products and services to customers.
- Complete tasks within specified timeframe while offering world-class customer service.
- Report time for jobs completed and obtain customer signoff on completed work.
Qualifications and Skills
- 2-year degree in telecommunications or related field preferred.
- At least one year of applicable experience
- Dependability to the company, co-workers, and customers
Why Mosaic?
- Medical, dental, vision benefits begin day one of employment
- Company paid life and disability insurance
- Significant company 401(k) contribution
- Paid holidays and personal time off
- Development and advancement opportunities
Mosaic Technologies is an Equal Opportunity Employer of minorities, females, protected veterans, and individuals with disabilities. Mosaic Technologies is a substance free workplace; therefore, pre-employment drug screen and background check are required.