What are the responsibilities and job description for the Customer Service Representative position at Mosquito Authority SW Lousiana?
Do you love engaging with people and being part of a supportive team? Do you strive to provide high quality customer service to every customer you meet? Then this is the ideal position for you!
As a Customer Service Representative at Mosquito Authority, you will play an integral role in maintaining loyal customer relationships. Our Customer Service Representatives are great communicators with strong phone skills and proficient in Microsoft Office & computer data entry. In this position, you will have the opportunity to work with both current and potential customers, as you handle service inquiries, concerns, and requests about our products and services.
If you’re committed to excellent customer service and enjoy helping others, this is a great opportunity for you!
Essential Duties and Responsibilities:
- Communicate clearly and effectively with customers by phone or email in a pleasant & positive manner
- Answer customer calls and provide general information regarding product pricing, availability, and service details
- Respond to basic customer inquiries and requests and notify manager(s) of complaints or issues to ensure timely resolution.
- Communicate effectively and efficiently with service technicians, managers, and customers
- Work flexible schedule as required to meet weekly responsibilities, including 1 monthly Saturday morning shift
- Clerical duties including mail handling, running reports, accounts receivable, invoicing, and other various administrative tasks in order to keep the office running smoothly
- Participate in training opportunities provided to enhance product knowledge
- Complete job documentation accurately and in a timely manner
- Overall positive attitude & outlook
Perks:
- Paid on-the-job training
- Competitive compensation
- Healthy approach to work/life balance
- Weekly paychecks
- Room for advancement
- Never work Sundays
- Day Shifts only, never work nights
- 4 Paid Holidays per year
- Free Mosquito Service at your own home
- Full-time position
Requirements:
- High School graduate / GED
- 2-3 years of relevant experience in an office environment (preferred)
- Excellent customer service skills via email and phone communication
- Proficiency with all Microsoft Office platforms and aptitude to learn new software and programs
- Ability to convey sympathy through speech & written communication, while remaining professional and using proper grammar and punctuation
- Attention to detail and ability to create clear and concise notes on customer accounts using proper grammar and punctuation
- Comfortable multi-tasking and prioritizing tasks without guidance
- Punctual with strong attendance history
About Us:
As a locally, family-owned and -operated enterprise, we take pride in serving our community. Our mission is simple: help protect families from mosquitoes and the diseases they carry. Each and every one of our team members is dedicated to providing the best services out there so our customers can enjoy the outdoors with peace of mind.
Join our team today!
By applying to this position, I understand that I am applying to work at a location that is owned and operated by an independent franchisee, not Mosquito Authority Corporate. I acknowledge that each independent Mosquito Authority franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Mosquito Authority Corporate is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.
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