What are the responsibilities and job description for the Operations Manager position at Mosquito Hunters of Chicago?
URGENTLY HIRING - Operations Manager for Pest Control & Holiday Lighting Company
Benefits and perks:
- $60K after bonuses and incentives
- Paid Time Off (PTO)
- Sales Commission
- Company Vehicle (gas covered)
- Autonomous environment - freedom to work solo in the field
- Bonus pay opportunities available
- Do not have to enter homes, only work on outside of properties
Availability: This is a full-time year-round position that requires you to report to the office at Hoffman Estates, IL most days. You must be available virtually daily.
About Us:
Mosquito Hunters is a home service company dedicated to providing effective mosquito and pest control solutions while prioritizing customer satisfaction. With a focus on operational efficiency and customer relationships, we aim to generate sustainable revenue and foster a collaborative team environment. While not hunting mosquitoes and pests, we offer holiday lighting services in the Fall and Winter.
Mission:
The mission of the Operations Manager is to spearhead revenue generation and sustainable growth for the company. This pivotal role involves optimizing operational efficiency, nurturing a dynamic team, enhancing customer retention, and driving revenue-generating activities.
Key Responsibilities:
- Oversee daily operations to ensure achievement of production goals during pest control season and holiday lighting season
- Manage fleet and inventory within budget constraints
- Support technicians with necessary tools and resources
- Train, mentor, and develop employees for growth-oriented collaboration
- Educate team on best practices for service excellence and revenue generation
- Manage customer relationships to enhance retention and satisfaction
- Mitigate cancellations and resolve customer issues promptly
- Support sales team and execute local marketing tactics
- Upsell new and existing customers effectively
- Develop commercial customer relationships through outreach efforts
- Serve as backup technician in times of need (for pest control and holiday lighting)
Competencies Required:
- Team-building: Leadership skills, emotional intelligence, relationship-oriented, ability to motivate and develop employees
- Critical Thinking: Proactive problem-solving, attention to detail, ability to identify and address issues before they escalate
- Reliability: Self-motivated, trustworthy, extreme ownership, adaptability, ability to learn new skillsets and train others
- Organization: Strong time management skills, meticulous attention to detail
- Communication: Proactive communication, active listening, strong sales skills
Qualifications:
- Active pest control license in Structural Pest Control and Mosquito Control
- Continuing education credits for pest control (preferred)
- Bachelor's degree or 5 years' experience in related field (preferred)
- Proven experience in operations management, sales, leadership or similar role
- Must have valid driver's license
- Must be able to lift a minimum of 40 lbs
- Must be able to provide references from previous employers
- Experience in both holiday lighting and pest control is not required; training will be provided
Join us in our mission to provide exceptional pest control services while driving sustainable growth. Apply now to be part of our dynamic team!
Salary : $40,000 - $60,000