Manager on Duty (MOD) - Hotel

Motel 6 - Roseville

A MOD (Manager on Duty) position will oversee operations and staff, resolve issues, and ensure a positive customer experience when senior management is unavailable.

The ultimate mission of this role will be to provide on-the-ground leadership by providing strong operational leadership and manage with unparalleled customer service philosophies.

As one of our key operational leaders, this is a phenomenal opportunity to:

• Champion operational experience you have already obtained, as well as grow your skills within the financial, forecasting, HR, and other functions.
• Be part of the hotel brand, which has a stellar reputation for being the leader in the hospitality space.
• Be given support from all departments within our organization.

A strong predictor of success for the Manager on Duty will be the ability to:

• Balance strategic planning with hands-on execution out on the floor in a fast-paced environment
• Develop cohesion with direct reports and maximize potential of each
• Keep current market share as well as aggressively grow new prospects within the market, especially from nearby competition
• Successfully interact with the General Manager, all key leaders, and staff across the hotel, as well as our ownership group when necessary

Key Duties & Responsibilities:

• Strong led focus and support to the General Manager in maintaining and furthering the Hotel Brand Standards to heighten guest satisfaction (Medallia). The ability to understand these quickly upon hire.
• Familiarize yourself and be comfortable with all HR processes.
• Develop a plan for all newly hired and current leaders/staff so they understand their mission and have the tools to offer unparalleled service, satisfaction, and success within the first 30 days

Education and Experience:

• Associates degree plus at least two years of related Assistant General Manager / Manager on Duty experience; or High school diploma or equivalent plus at least three (3) years of related experience; or any equivalent combination of education and experience that provides the above skills, knowledge, and abilities
• Computer skills required. Must have the ability to communicate effectively through email as well as manipulate and decipher information quickly from spreadsheets and databases
• Experience with hotel information systems required.

Preferred Skills and/or Education:

• Hotel experience
• HotelKey and Medallia system experience
• Must have solid Operations Manager experience within a Select Service and/or Extended Stay property

The above is not all inclusive. This position will require working desk shifts, if and as needed. Flexibility in scheduling is a must.

Background check required.

Please do not apply without prior hotel experience.

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• Employee discount

Work Location: In person

Salary : $20 - $22