Guest Service Representative Motel 6

Overview
Join our dynamic hospitality team as a Guest Service Representative and become the welcoming face of our resort! In this energetic role, you will deliver exceptional guest experiences by providing friendly, efficient, and professional service at the front desk. Your enthusiasm and attention to detail will ensure every guest feels valued and cared for from check-in to check-out. This position offers a vibrant environment where your hospitality skills can shine, helping create memorable stays for our diverse guests.

Duties

• Greet guests warmly upon arrival, ensuring a smooth and welcoming check-in process
• Manage multi-line phone systems with professionalism, providing accurate information and assistance
• Handle guest inquiries, requests, and complaints with a positive attitude, resolving issues promptly
• Maintain accurate records through night audit procedures and guest account management
• Coordinate with housekeeping, maintenance, and other departments to fulfill guest needs efficiently
• Promote hotel amenities and services to enhance guest satisfaction and experience
• Assist with administrative tasks such as reservations, billing, and guest feedback collection

Qualifications

• Proven experience in customer service or front desk roles within the hospitality industry
• Strong knowledge of hotel management operations and guest relations best practices
• Multilingual abilities or bilingual skills are highly desirable to serve our diverse clientele
• Excellent phone etiquette and proficiency with multi-line phone systems required
• Experience with night audit procedures and hotel management software is preferred
• Exceptional communication skills, both verbal and written, with a focus on hospitality management principles
• Ability to remain energetic, attentive, and professional in a fast-paced environment

Join us if you’re passionate about delivering outstanding guest services in a lively resort setting! Your dedication will help create unforgettable experiences for every visitor while advancing your career in hospitality management.

Pay: $12.00 - $15.00 per hour

Expected hours: No more than 32.0 per week

Work Location: In person

Salary : $12 - $15