Customer Experience Coordinator

Are you known for delivering exceptional service to high-profile clients? Do you thrive in a fast-paced environment where no detail is too small and every interaction matters?

We’re looking for a polished, resourceful Customer Experience Coordinator to join our highly-visible team dedicated to delivering white-glove, personalized service to some of our most valued customers.

What You’ll Do:

• Coordinate and execute VIP visits: meeting room bookings, signage, catering, swag bags, and logistics
• Provide warm, professional meet-and-greets, escort customers across campus, and ensure every detail is flawless
• Manage customer registration, Zoom setup, and onsite hospitality with a concierge mindset
• Conduct guided tours of our campus and capture real-time moments with high-profile guests
• Provide executive administrative support, including calendar management and special program assignments

What You Bring:

• Prior experience in white-glove or VIP customer service
• Strong technology skills: proficient in Microsoft Office Suite, Outlook scheduling, and Google Docs; experience setting up Zoom meetings
• Exceptional problem-solving ability; anticipate needs, resolve issues fast, and adapt on the fly
• Polished, confident verbal and written communication skills; you know how to connect with executives and clients professionally
• Excellent organizational and multitasking abilities; you thrive in a fast-moving, dynamic environment
• Discretion and integrity when handling confidential information