What are the responsibilities and job description for the Desktop support technician position at Motion Recruitment Partners LLC?
Position : Desktop Support Technician
Location : Bangor ME 04401
Term : 6 months Contract to hire
Job Description :
Required Skills & Experience
- 3 years of related desktop and / or deskside support experience
- Solid experience and understanding of IT services and products - including software, hardware and network troubleshooting skills, PC imaging and deployment and IMAC experience
- Excellent customer service skills
Desired Skills & Experience
- A Certification
- Experience supporting mobile data plans, mobile networks, and devices is a plus.
What You Will Be Doing
- Documents, maintains, upgrades, or replaces hardware and software systems.
- Supports and maintains user account information including rights, security, and systems groups.
- Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed.
- Network connection issues, track network connections back to network switches.
- Escalates problems and issues to a higher level of support if unable to resolve.
- Represents our client in a professional and businesslike manner and communicates effectively with customers and associates.
- Interacts with customers, responding to routine technical questions or request for information.
Last updated : 2024-03-23
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