What are the responsibilities and job description for the Project Support Coordinator position at Motion Recruitment?
Our client, a well known energy management company is urgently looking to hire a Project Support Coordinator/ Order processor to join their team on site in Smyrna, TN!
** This is a 12 month contract to hire on a W2 offering a full benefits package **
Required Skills & Experience
- Bachelors degree or higher
- 3 years of experience
- Project Management experience
- Customer support experience
- SAP and excel experience
- Experience with order processing
Job Responsibilities
- This position is responsible for all daily communication on projects to Schneider Electrics internal Project Managers
- The daily sales interactions include project monitoring, managing internal VIP customers, coordinating logistics to and from the customer, final order processing, while maintaining positive and strong customer relationships
- Resolve customer complaints; consult with production, shipping, warehouse or common carrier personnel to trace missing or delayed shipments
- Analyzes and evaluates problems with communication and/or processes related to scheduling production orders through the plant and recommends solutions
- Provide customer resolution for complex installations restoring customer application and confidence in Schneider Electric product
- Ability to handle and process customer complaints and concerns in a professional manner
- Technical expertise, analysis, and reporting for customer complaints on products
- Strong Customer focus: demonstrated ability to develop and maintain positive customer relationships
