What Motivosity Does and Why You’ll Love Working With Us

At Motivosity, we believe that life at work can and should be just as meaningful, satisfying, and enjoyable as life outside of the office. Our goal is to help people be happier at work, build amazing company cultures, and focus on all things employee experience! Did you just get chills? Then keep on reading!

What You’ll Be Doing

Role Summary:

As a Tier I Technical Support Specialist, you’ll be the reactive side of the Motivosity Technical Support team. As the front lines of support and first contact with customers, Tier I should have a high level of customer service skills, and be promoting our brand voice. The primary focus is to respond to customer inquiries via inbound Web Ticket, Phone Call, Text Message, Chat, etc.

We’ve made Motivosity to be incredibly user friendly, so easy that your mom could administer the software. But every once in a while our sweet mothers even need help. Tier I’s job is to help identify the issue, get the client back on track with a fix, and leave them wanting to send you a copy of their homemade chocolate chip cookie recipe. Because, who doesn’t like chocolate chip cookies?

Responsibilities:

• Responding to Customer Inquiries:
  • You’d help with basic troubleshooting for our customers through our primary modes of support. The good news is we offer support M-F 8:00 - 5:00 MST so you won’t have late nights. #booya
• Identify Issues and Define them Clearly:
  • You should be able to clearly identify a customer’s issue and help route the customer to the correct person to help them get back on track with a fix as soon as possible within the appropriate SLA.

• Be a Customer Hero:
  • You need to have a passion to help customers with their requests through the appropriate process. Jumping in to understand, shine a light on, and help the customer with their request should be your number one goal.

Required Skills:

• Personal Characteristics:
  • We need go-getters and people who are enthusiastic about doing job number one!
  • Turds are not welcome. If you wear your emotions on your sleeve, people can feel that on the phone and in writing. If people don’t want to be around you and don’t look forward to working with you, we probably won’t either.
• Technical Abilities:
  • Ability to troubleshoot common issues and requests from customers related to the software.
  • Willingness to learn and understand a large variety of software products related to the Motivosity platform. Be an open communicator. Be accountable and have the ability to be coached and developed. You are growing with this team!
  • Our brand voice is extremely important. When talking to customers you need to be warm, friendly, happy, and able to solve the issue quickly.
• Customer Service Skills:
  • Outstanding customer service abilities and interpersonal skills.
  • Ability to communicate clearly and effectively to the customer and others on the team.
  • You shouldn’t be afraid to pick up the phone and talk to someone. We welcome difficult conversations or upset questions like Christian the lion welcomed his longtime owner Anthony “Ace” Bourke. (Look it up... but grab some tissues first.)
• Communication Skills:
  • You should be able to demonstrate the ability to work effectively with the team and those around you to solve problems and educate others in the best way possible.

Experience:

• Technical college/education experience is preferred but not required.
• Prior Freshdesk experience or similar ticketing system is super helpful.
• Prior Technical Support experience in a SaaS environment is helpful but not required.

Work Environment

At Motivosity, our core values are (1) Stay Young, (2) Serve Others, and (3) Love What You Do. We believe in hiring awesome people and treating them right.

Get in on all the great things happening here at Motivosity!

Benefits:

• Competitive salary and 401k
• 100% paid HSA Medical
• Unlimited Paid time off and flexible work schedules
• Onsite Gym
• Provided Macbook Air
• Flexibility with remote work

At Motivosity we participate in E-Verify and yes, in case you didn't catch it from the above, we are an Equal Opportunity Employer.