What are the responsibilities and job description for the CSR Dental position at Mott Children's Health Center?
Flint-Genesee Top 10 Employer and have been named a Top Non-Profit to Work For four years running by the Non-Profit Times, an award based on feedback from our employees.
We are currently seeking a Dental CSR to join our Team. As a Dental CSR (Client Services Representative), you will greet and assist clients/family as they enter the Child & Adolescent Dentistry department and register clients in Dentrix. You will also prepare and maintain client electronic and department records, determine eligibility for services, answers multi-line telephone, schedule appointments, and perform assigned clerical duties.
We are currently seeking a Dental CSR to join our Team. As a Dental CSR (Client Services Representative), you will greet and assist clients/family as they enter the Child & Adolescent Dentistry department and register clients in Dentrix. You will also prepare and maintain client electronic and department records, determine eligibility for services, answers multi-line telephone, schedule appointments, and perform assigned clerical duties.
ESSENTIAL JOB FUNCTIONS
Clerical
- Answer multi-line telephone, screen calls, and direct calls/messages as appropriate.
- Greet, assist, and route clients/visitors as they enter the department.
- Prepare client record utilizing department guidelines and update consent forms, insurance information, and demographic information regularly.
- Review electronic client record prior to scheduled appointment assuring that information is up to date, making corrections and flagging for updates when necessary.
- Perform clerical duties, data entry, statistical reporting, word processing, photocopying, email correspondence, faxing, and ordering supplies as requested.
- Coordinate transportation and translation services as needed.
Enrollment
- Determine client eligibility for services through review of income and demographic information.
- Verify and register client demographic and insurance information into Dentrix.
- Inform client of eligibility for coverage of services by third-party payers and assists in completion of carrier/program specific enrollment forms.
- Assist new clients with completion of health history form and determination of need for additional MCHC services, working collaboratively with MCHC departments to assure client access, when needed.
- Following department guidelines, schedule client appointments and notify appropriate provider of missed client appointments taking appropriate action when necessary.
- Assure that pre-authorization for special services have been obtained and attached appropriately to client claim.
OTHER RESPONSIBILITIES
- Attend monthly department staff meetings and other meetings as assigned.
- Other job-related duties as assigned.
- May assist, as needed in operatories/exam rooms, with sterilization, restocking supplies, organization of materials, instruments, records, and general cleanliness.
QUALIFICATION STANDARDS
- High school diploma or equivalent required.
- Requires a minimum of one year clerical/administrative support work experience in dental or healthcare, with preference given for dental experience.
- Work experience in a digital/paperless office is preferred.
- Working knowledge of Dentrix is preferred.
- Basic computer skills required with: Microsoft Word, Outlook, and EHR/EMR/EDR.
- Analytical ability to collect and interpret data to prepare reports based on findings, basic math, and accounting skills to accurately balance and maintain a client billing/accounts receivable system.
- Must have communication and interpersonal skills to effectively interact with administration, associates, community agency personnel, clients, and visitors.
- May require reliable vehicle, valid drivers' license with satisfactory driving record, and a minimum of $100,000/$300,000 insurance coverage or available transportation to travel for the purpose of required MCHC business if assigned to school-based/community program.
Note: Persons with disabilities requiring reasonable accommodation to satisfy the requirements of the position may request a copy of the MCHC Reasonable Accommodation policy. Request for reasonable accommodation will be reviewed and evaluated on a case-by-case basis, with the understanding that the individual will be required to perform the essential functions of the position.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified nor are they intended to express or imply any contract of employment or any part thereof.
Salary : $100,000 - $300,000