Admission Counselor, Undergraduate

Description

Since 1920, Mount St. Joseph University has provided an education that is based on interdisciplinary liberal arts and professional curricula emphasizing mission, values, integrity, and social responsibility. Faculty and staff deliver high-quality academics, hands-on experiential learning, and personalized attention to support student success. Join our award-winning team, recognized for four consecutive years as a 'Best College to Work for,' and be part of a vibrant culture that places a premium on inclusion and belonging.

Purpose:
The Undergraduate Admission Counselor is responsible for various individual and team activities related to the recruitment, review, and advisement of prerequisites, evaluation of official transcript credit, and admitting undergraduate students to achieve University enrollment and net revenue goals. This includes meeting with students, families and other constituents to provide them with general information about the University and the requirements for admission. The position provides administrative oversight of the admission funnel, and uses discretion and independent judgment regarding meeting prerequisites, and making the admission decision.

Duties:

• Building relationships to effectively recruit high school, transfer, and adult students through the inquiry and application funnels 
• Conduct admission interviews
• Perform accurate and comprehensive transfer credit evaluations
• Execute communication plans via phone, email, and text
• Embrace the utilization of technological resources, including social media
• Review applicants
• Make admission decisions
• Make scholarship recommendations
• Develop and manage a recruiting territory
• Communicate and build relationships with prospective students, guidance counselors, community college counselors, and other personnel related to the assigned territory
• Moderate travel is required in the Fall and Spring of each year
• Some evening and weekend responsibilities will be required 
• Organization of Campus visits, group visits, open house programs, and related campus activities for prospective students, parents, and guidance counselors
• Research and implement recruitment opportunities both on and off-campus
• Represent the University at various events and speaking engagements
• Work collaboratively with academic departments and support services in order to plan and recruit at on and off-campus events, including open houses and information sessions.
• Serve on committees within the Mount and externally when applicable
• Other duties as assigned

Primary Contacts:
Vice President of Enrollment, Associate Director of Admission, Admission staff, prospective students and families, academic department chairpersons, Conlan Center staff, Student Affairs staff, Athletic Director and coaches, Project EXCEL staff, and other members of the University community

Supervision Received:
Works toward a previously defined objective with little supervision and uses a wide range of procedures; plans and arranges own work referring unusual cases to the Associate Director of Admission.

Qualifications

Education:
Bachelor’s degree required
Experience:
Requires over one year up to and including two years of related experience
A demonstrated ability and commitment to diversity, equity, and inclusion.
Specialized Training:
Proficient in the use of Microsoft Office software; web page editor; new media technologies including social media, CARS, and SLATE, and valid driver’s license with availability to travel. Adaptability to changing software systems. Ability to articulate and promote the value of an undergraduate liberal arts education; demonstrate strong interpersonal public speaking and organizational skills, a sense of humor, flexibility, and creativity; demonstrate strong written, telephone, and electronic (email and internet) communication skills; communicate information clearly and concisely and listen well to others.
 

Work Environment, Physical Demands:
Moderate travel required as well as intensive use of technology to develop relationships with prospective students; standing or sitting in one position for long periods; ability to carry 50lbs; computer data input; multiple concurrent tasks with constant service interruptions; high-level customer contact; strict confidentiality; detailed work.

Skills, Attributes

Customer Service:

• Exhibit a "prospective student/customer first" orientation in providing exceptional service in all responsibilities and interactions demonstrating versatility in handling people and situations
• Adapt willingly and quickly to changing priorities, responsibilities, and prospective students needs and expectations; anticipate and identify students and family’s needs
• Demonstrate the ability to recognize, appreciate and serve culturally diverse populations, special needs, and others
• Demonstrate high energy, enthusiastic approach to duties, and a commitment to liberal arts education
   

Teamwork:

• Collaborate well with others and help make Admission staff a cohesive group
• Communicate, cooperate, and collaborate well with others to achieve common office, division or University goals
• Willingly assists in various responsibilities as appropriate within the Admission Office and other areas of the University as appropriate during high service demand times
• Demonstrate the ability to work evening and weekend hours

Communication:

• Develop and nurture an effective, productive, and respectful rapport and working relationship with prospective students, co-workers, and various campus and community constituencies maintaining an appropriate level of professionalism
• Demonstrate strong interpersonal public speaking and organizational skills, a sense of humor, flexibility, and creativity
• Demonstrate strong written, telephone, and electronic (email and internet) communication skills
• Communicate information clearly and concisely and listen well to others
   

Accuracy:

• Maintain a high level of accuracy, consistently reviewing work to detect errors, oversights, or omissions
• Ensure the accuracy of the information that is provided to others
   

Initiative:

• Take immediate and independent action when necessary assuming initiative for creative problem solving
• Demonstrate creativity and high energy
• Accomplish tasks with follow through to completion
• Adapt willingly and quickly to changing priorities, responsibilities, and functions within the department and/or position
   

Technical:

• Must possess an aptitude for technological development and its implications for appropriate automation of office; proficient in Microsoft Office

Benefits

Mount St. Joseph University offers a wide array of benefit options, to meet the financial, educational, health, and wellness needs of you and your family. Eligibility varies by position and FTE.

• Tuition Remission for you and your family.
• 403b Retirement
• Excellent benefits including medical, employer HSA contributions, dental, vision, life, parental leave.
• Generous PTO.
• 16 paid holidays.
• Competitive salaries.
• Opportunity to work in a dynamic and inclusive educational environment.
• Professional development opportunities.

To apply, please upload a cover letter, resume, and contact information with three professional references via Paycom.

A review of resumes will begin immediately and continue until the position is filled.

Please click here to review the University's policies on E-Verify, Equal Opportunity, and Non-Discrimination.

Mount St. Joseph University is an Equal Opportunity Employer