Director of Student Accounts

General Statement of Duties:

Oversee student accounts team that is responsible for all aspects of student accounts. This position is responsible for supporting the success of the MWCC community, as well as the College's short and long-term financial wellbeing, through the effective management of student accounts and university accounts receivable, as well as through payment collection, administration, and reconciliations

Responsibilities:

• Direct, supervise, and mentor employees to develop and maintain a high-performance culture that values accountability, leadership, sound planning, service, and excellent execution. Set and evaluates goals for team member performance and actively develop team members.
• Participate in strategic planning, departmental goal setting and evaluation, and continuous process and service improvement.
• Oversee the student accounts receivable program, including, but not limited to, billing, payment plans, account reconciliations, payment administration, collection procedures, write-offs, bad debt, resolving discrepancies, and communication.
• Coordinate the accurate preparation and completion of state and federal tax forms and reports including, but not limited to forms 1098T. Ensure timely submittal of payments and reports to the IRS and other government entities.
• Prepare, evaluate, and process student account refunds in accordance with Title IV regulations, federal and state law, and University policy.
• Manage third-party billings for payment by government entities, employers, and other outside organizations.
• Maintain and update billing tables in the College's financial system to assure all revenue and expenses are reflected appropriately in the general ledger.
• Utilize discretion in the enforcement and application of College policies, including, but not limited to, holds, collections placements, late fees, policy exceptions, drops, withdrawals, and appeals.
• Analyze student accounts for accuracy, resolve discrepancies in a timely manner and ensure the proper posting of all charges and payments.
• Partner with the university bookstore and other departments to ensure the timely assessment, and accuracy of, charges.
• Coordinate Title IV, federal, state, and VA payment receipts, including, but not limited to, maintaining compliance with federal, state, and institutional disbursement and collection policies, posting of financial aid and government payments, drawing down funds in collaboration with finance and financial aid, reconciling awards, and ensuring the timely processing of student disbursements and refunds.
• Oversee and maintain merchant and payment services, including, but not limited to, online and credit card payment systems. Ensure our processing methods are modern and meet the changing needs of those we serve.
• Serve as the principal liaison to partners and vendors associated with students accounts and merchant services, including, but not limited to, payment processing companies and collections agencies. In addition, this position is the principal audit liaison for student financial services and ensures the timely and accurate completion of audit requests.
• Collaborate with enrollment management, financial aid, registrar's office, student affairs, academic affairs, finance, and other internal departments to ensure student account accuracy and the proper flow of information.
• Using excellent judgment, create systems, structures, and processes to prioritize requests, activities, and workflows in a customer-friendly manner.
• Facilitate the use of data to inform decision-making and planning.
• Oversee the posting and accuracy of all general ledger and accounting matters associated with student accounts, AR, enrollment-driven revenue, loans, grants, and other sources of revenue.
• Run regular processes in the College finance system.
• Partner with the finance team to ensure the timely completion of monthly and year-end close processes.
• Collaborate with the finance team to manage the College's accounts receivable program, including, but not limited to, billing, processing payments, customer service, and collections.
• Ensure compliance with all federal, state, local, and institutional laws, policies, and procedures.
• Manage the student health insurance program for all students. This includes, but is not limited to, vendor relations, billing, verifying waivers, and reconciling payments.
• Communicate effectively to students, parents, faculty, staff, partners, and other stakeholders via all communication methods.
• Participate in various College events and committees as assigned.
• Coordinate, in collaboration with financial aid and the finance team, the accurate posting of internal and external financial aid to student accounts to include, but not limited to, reporting, updating billing statements, and refund processing.
• Serve as a working manager on the team and serves as a backup to team members.
• Performs other duties as assigned.

Minimum Qualifications:

• Bachelor's degree in Educational Administration, Student Personnel or Business Administration or related field;
• Five or more years of administrative Student Accounts Experience;
• Three years of supervisory experience as an Assistant Director or higher required preferably in a community college setting or with knowledge of the unique financial aid schedule associated with 2-year, enrollment-dependent institutions.

Required Knowledge, Skills, and Abilities:

• Proven management and leadership qualities;
• Expert skills in the dynamic use of financial management / financial including testing, reporting, troubleshooting and implementation of new functionality.

Desired Qualifications:

• Master's Degree in Educational Administration, Student Personnel or Business Administration or related field;
• Experience with Banner.

Equivalency Statement
Applicants who do not meet the qualifications as stated above are encouraged to put in writing precisely how their background and experience have prepared them with the equivalent combination of education, training and experience required for the responsibilities of this position.

Salary: $80,000.00-$85,000.00

Employee Status: Full Time
Benefits: Yes
Hours per Week: 37.5
Number of Weeks: 52

Mount Wachusett Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, ethnicity, gender, disability, religion, age, veteran status, genetic information, gender identity or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation or sexual violence shall be referred to the College's Affirmative Action and/or Title IX Coordinator, the Massachusetts Commission against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights.