Guest Services Attendant

Description

(FT or PT, Winter Seasonal Position)

The Guest Services Associate plays a pivotal role in the Arizona Snowbowl operations, directly reporting to the Guest Services Supervisors and Manager. As the first point of contact for our guests, this position is crucial in ensuring a welcoming and informative experience. The Guest Services Associate is expected to be well-versed in all aspects of Arizona Snowbowl operations and services and the goal of providing our guests with the freedom to ski. Responsibilities include ticketing, rentals, season pass management, lesson programs, traffic direction, and providing general information, all while delivering exceptional customer service to enhance the guest experience.

Qualifications

Essential Functions:

• Able to work at any register/location within the departments (Guest Services, Call Center, Agassiz Sport Shop, Tickets, Rentals, host.)
• Excellent written and verbal communication. Ability to answer phones and emails professionally.
• Outstanding work ethic and attendance; willingness to work holidays and weekends.
• Proven commitment to providing outstanding customer service. 
• Ability to maintain professionalism in high-pressure situations. Keen listener with the ability to address guest concerns and de-escalate issues.
• Demonstrated teamwork, contribution to team objectives, and ability to collaborate with others daily.
• Familiarity with computers, software, and phone systems. 
• Commitment to providing a safe environment for guests.
• Accurate and proficient basic math skills with attention to detail to result in accurate cash handling in a fast-paced environment. Daily drawer balancing is required. 
• Familiarity and compliance with department policies. 

Qualifications:

• 18 years of age or older
• HS Diploma or equivalent
• At least one year of cashier experience
• Strong verbal and written communication skills.
• Exceptional customer service skills with a focus on creating positive guest experiences.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Flexibility to work weekends, holidays, and peak business periods.

Preferred Qualifications:

• Proficiency in Google Workspace (Gmail, Google Drive, Google Docs, Google Sheets, Google Calendar).
• Familiarity with ticketing and reservation systems.
• Previous experience in a guest services or customer-facing role.

Physical Requirements:

• Able to move and carry at least 25 pounds. 
• Cleaning / Maintaining lodge and department areas such as windows, picking up trash, ect.
• Standing for extended periods of time. 
• Working in outdoor locations for extended periods of time.