Rental Lead

Description

As the Rentals Manager, you will oversee all aspects of our rental operations, ensuring that guests have access to high-quality equipment and exceptional service throughout their visit. You will be responsible for managing a team of rental associates, maintaining inventory levels, implementing rental policies and procedures, and optimizing rental revenue. The ideal candidate will possess strong leadership skills, excellent organizational abilities, and a passion for delivering outstanding guest experiences.

Responsibilities:

• Team Management:
  • Recruit, hire, train, and supervise rental operations staff.
  • Foster a positive work environment through effective leadership and communication.
  • Ensure staff members are properly trained and maintain required certifications/documentation.
• Rental Shop Oversight:
  • Collaborate with the rental Shop Supervisor to ensure smooth operations.
  • Maintain inventory levels and oversee purchasing of equipment.
  • Policy and Procedure Development:
  • Develop and implement policies and procedures to optimize guest experience and operational efficiency.
• Guest Experience Enhancement:
  • Continuously improve guest experience by focusing on staff friendliness and helpfulness.
  • Enhance efficiency of the rental process through streamlining procedures and staff training.
• Equipment Management:
  • Develop and execute a rental rotation plan.
  • Responsible for purchasing equipment and maintaining proper documentation.
• Budget Management:
  • Create and manage department budget, ensuring expenses are within allocated resources.
• Reporting and Analysis:
  • Prepare and present weekly updates to the Resort Operations Director, focusing on efficiency and customer relationship management (CRM) data.
• Collaboration:
  • Work closely with guest services and ski school to enhance rental programs and services.
  • Collaborate with the Resort Operations Director on rental and repair pricing.

• Industry Knowledge:
  • Maintain certification from binding manufacturers and stay informed about current technical developments in the industry.
• Administrative Duties:
  • Gather purchase request forms, invoices, and track all rental purchases and expenses.
• Other Responsibilities:
  • Undertake other duties as assigned by the Resort Operations Director.

Qualifications

Qualifications:

• Proven experience in rental operations management or a similar role within the hospitality or outdoor recreation industry.
• Must be 18 years old
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Proficiency in budget management and financial analysis.
• Knowledge of ski/snowboard equipment and industry trends.
• Ability to adapt to changing priorities and work effectively in a fast-paced environment.