Retail Supervisor

Description

(FT Seasonal Position)

Purpose of the position:

The purpose of a Snowbowl Retail Supervisor is to ensure our guests find the best gear for their needs by supervising the day to day operations of our retail shops. The supervisor is responsible for ensuring that all sales associates are knowledgeable in all products carried in the store and to act in the absence of the manager. Maintain a clean and orderly shop, in charge of ensuring that backstock is complete and accurate.  Expected to know where products are located in both shops, products not on display and which products the stores are running low. Assist the manager in orders, reorders and creating sale items to best move product throughout the season. Ensuring that both shops have proper and cohesive signage.  Able to open and/or close the shop without assistance, and communicate well with the retail manager. 

Qualifications

Essential Functions:

• Promote the Snowbowl Culture through example by providing great customer service, challenging yourself and others to be better, and being there for the team. 
• Extended knowledge of Arizona Snowbowl Ski Resort 
• Be able to accurately handle payments and balance the cash drawer. 
• Offer Product Knowledge gained through trainings and clinics
• Assist in creating merchandising plans and layouts of two retail locations
• Ensuring backstock is done correctly in both retail locations on a daily basis
• Ensure employees are knowledgeable and providing accurate information about retail products and resort services 
• Track items that are not selling and move around shop or create sale items 
• Assist manager with hiring, training and scheduling of employees 
• Represent Snowbowl with vendors and reps 
• Create or maintain a Special Order program for Employees and Guests.
• Ensure Backstock areas are well maintained so items can easily be found 
• Assist manager in buying and reordering items for the store 
• Utilize Report Manager to track inventory and category sales 
• Assist in designs of personalized products and finding new items to sell in the store
• Join manager in vendor meetings when possible 
• Stay up to date with new technologies and products in the ski industry 
• Assist manager in between seasons to flip shop for the next season 
• Assist manager in completing midseason employee reviews 
• Assist manager with retail audit and ensuring Siriusware matches what items are on hand 
• Assist manager in upkeep and integrity of company vehicle for retail 
• Collaborate with the Marketing team to promote sale events.
• Create and maintain proper and cohesive signage in all retail locations. 
• Curate a product cheat sheet/training packet for team
• Be Retails representative in our safety culture

Summer Functions:

• Assist Manager and plan/organize sale events to move previous winter inventory.
• Help train retail functions to guest service employees that run summer shops.
• Collaborate with the Marketing team to promote sale events.
• Ensure the souvenir shop is well stocked and organized.
• Prep training items and promotional materials for next winter season.
• Receive summer / winter inventory as it arrives.

Physical Requirements:

• Able to stand for long periods of time
• Lifting up to 25 pounds 
• Cleaning/ maintaining lodge and department areas such as windows, picking up trash, ect
• Clean driving record to be added to the company car insurance

Competencies Required:

• Up to date Industry product knowledge and trends 
• Excellent communication skills  
• Attention to detail, cleanliness and organization of store and backstock areas
• Ability to foresee future needs for the store (i.e. requesting reorders before a product is out) 
• Experience on Google Docs and formalities of proper email techniques
• Experience and willingness to further education of Excel / Google Sheets
• Must possess the skills and training through HR to properly manage multiple employees 
• Continuously demonstrating company culture