Mountainland Supply Service Technician

Essential Duties and Responsibilities:

• Ensure a high level of customer service is always provided, internally and externally
• Build and develop relationships with customers to help encourage customers to ask for support on our products
• Create and provide technical training to customers and fellow employee owners
• Build and maintain connections with potential and current customers through training and technical assistance
• Facilitate trainings internally and externally on technical features and benefits of company heating product lines
• Educate others on best practices; emphasize the best applications and installation procedures of products
• Address questions concerning products installation, maintenance, and troubleshooting
• Analyze and determine customers’ needs and recommend training to meet those needs
• May coordinate equipment quality and warranty issues and reports with factory or vendor
• Investigate product warranty claims to ensure resolution within organization policies
• Keep informed of new products and product changes that might affect product installation and service
• May work with appropriate vendors or internal departments to obtain support and assistance in meeting customers' needs
• Work closely with manufacturers’ representatives to provide customer feedback on product
• Perform other various duties, as outlined by supervisor
• Exude, understand, and demonstrate actions according to the Company’s core values. These core values are courage, commitment, collaboration, compassion, ownership, and optimism

Qualifications and Physical Qualifications:

• 3 years of experience in the field of Service and Maintenance experience on Residential and Light Commercial HVAC equipment
• RMA and EPA certifications required
• Additional certifications are preferred (example: NATE)
• Able to physically access areas where equipment is installed
• Ability to travel to job site locations for assistance as needed
• Ability to lift and carry up to 50lbs
• OSHA regulated Steel Toe Shoes: Either an ASTM F243 M/I/50/C/50 or ANSI Z41 PT M/I/50/50. Or an ASTM F2413 F/I/50/C/50 or ANSI Z41 PT F/I/50/C/50