What are the responsibilities and job description for the Front Desk Agent position at Mountain Lake Lodge?
Mountain Lake Lodge is seeking an enthusiastic, friendly, professional Front Desk Associate to work 5 shifts of 3pm-11pm . This is a full-time year-round position with benefits.
Mountain Lake Lodge is a historic, rustic, iconic resort located in Southwest Virginia surrounded by beautiful scenic views and 22-miles of hiking trails. We offer our guests a place to unwind and relax in a fun, family friendly environment with great food and drinks!
Job Responsibilities:
- Solve any problems related to the daily work and running all necessary reports.
- Manage online and phone reservations.
- Register guests collecting necessary information (like contact details and exact dates of their stay).
- Welcome guests upon their arrival and assign rooms.
- Provide information about our hotel, available rooms, rates, and amenities.
- Respond to guest needs in a timely and professional manner.
Qualifications:
- Customer Service Experience: 1 year minimum
- Previous work experience as a Hotel Front Desk Agent, Receptionist, or similar role.
Why choose Mountain Lake? Not only is Mountain Lake a beautiful place to work, but we also offer a variety of benefits to our employees. We offer a fun and friendly work environment. Here are just a few of the amazing benefits our employees enjoy:
- Free recreation for you and a guest to all activities based on availability.
- Weekly Pay
- Discounts on retail and lodging
- Free telehealth for you and your family (doctor visits via phone/zoom call)
- Flexible Schedules
- Heavily discounted meal program
Mountain Lake Lodge is a drug free workplace.
Come see for yourself! Apply today to work for one of the most beautiful places in Southwest Virginia!
Job Type: Full-time
Pay: $13.00 - $15.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
Application Question(s):
- Do you have the availability to work night, weekend, and holiday shifts.
Experience:
- Front desk: 1 year (Preferred)
- Customer service: 1 year (Required)
Shift availability:
- Night Shift (Preferred)
Work Location: In person
Salary : $13 - $15