What are the responsibilities and job description for the Dental Office Scheduler **(Mon-Fri 10am-6:30pm) position at Mountain State Oral and Facial Surgery?
About Mountain State Oral and Facial Surgery:
Mountain State Oral and Facial Surgery is a premier provider of comprehensive oral and maxillofacial surgical services, serving communities across West Virginia, Virginia, and Kentucky. With over 40 years of experience, our board-certified surgeons offer a full scope of procedures, including dental implants, wisdom teeth removal, corrective jaw surgery, and facial cosmetic surgery. Our nine conveniently located offices are equipped with advanced diagnostic and surgical tools, ensuring patients receive the highest quality care in a comfortable and compassionate environment. At Mountain State, we?re not only dedicated to clinical excellence?we?re also committed to fostering a workplace where employees can thrive throughout every stage of their careers. We?re looking for team-oriented professionals who are passionate about growth and excellence.
Why Join Us?
- Competitive wages
- Low-cost medical insurance
- Zero-premium dental and vision insurance
- Employer F.S.A./H.S.A. contributions
- 401(k) with company match
- Generous PTO, paid holidays, and personal time
- Seasonal bonuses and company/partner discounts
- Employer-paid basic life insurance
- Voluntary insurance benefits
- Educational Assistance
- Wellness program and employee assistance program
- Weekday, daytime-only schedule with early-out Fridays!
Join our growing team and be part of a practice that values both patient care and employee well-being.
Job Title: After Hours Patient Call Center Specialist
PLEASE DO NOT APPLY if the hours from 10am-6:30pm do not work with your schedule.
Position Summary: To provide patient-facing customer service in a fast-paced and professional environment.
Duties and Responsibilities:
- Provides customer service support to patients
- Scheduling appointments, including TBs, referrals, and medically cleared patients
- Scans/ files
- Maintains clean and professional working environment, including the waiting room
- Answers patient phone calls with urgency
- Confirms appointments
- Collect patient insurance
- Maintains strict confidentiality
- Ensures exceptional customer experience
- Any duties required to maintain patient flow, cross training in other positions, and any other extra duties as assigned
