SUPERVISOR - FRONT DESK

• Greets and assists all guests entering or leaving the hotel. Registers and assigns rooms to guests of the hotel in a timely manner.
• Verifies customers’ credit, and establishes how the customer will pay for the accommodation.
• Keeps records of room availability and guests’ accounts using hotel computer systems.
• Respond to guest complaints by taking corrective action within authorized limits
• Assist in the training of new employees, handles employee complaints and problems.
• Instruct assigned personnel on safety policies and procedures: reports all safety hazards to the appropriate department and follows up to ensure hazards are eliminated.
• Performs simple bookkeeping activities, such as balancing cash accounts.
• Reviews accounts and charges with guests during the checkout process.
• Posts charges, such as those for rooms, laundry, food, liquor to ledgers by using hotel computer systems.
• Transmits and receives messages, using telephones or telephone switchboards.
• Contacts Housekeeping or Maintenance staff when guests report problems.
• Reviews and becomes familiar with VIP’s and group folders, verifying proper blocking arrangements.
• Follows and completes items on Guest Services AM/PM checklist.
• Ensures timely and efficient delivery of guest messages, mail, and faxes.
• Responds to guest inquiries and directs guests around the hotel/casino.
• Explains proper use of keys system and ensures the guests' satisfaction with their room.
• Audits current registration cards to computerized information.
• Corrects errors and discrepancies on guest accounts and resolves guest complaints.
• Ensures organization and cleanliness of all work areas.
• Balances cash daily and prepares deposit for general cashier.
• Ensures organization and cleanliness of all work areas.
• Follow hotel policies and procedures, and ensure compliance with health and safety regulations.
• Other duties as assigned.

• Must have excellent communication skills, be polite, and present a neat appearance at all times.
• Must exhibit a friendly and outgoing disposition at all times.
• The ability to work in a fast –paced environment and stressful situations.
• Must have working knowledge of MS Office and multi-line phones.
• The ability to work with others as a team in an efficient manner.
• Must be able to maintain confidentiality.
• Must exhibit excellent judgment and high moral integrity.
• You will need to be available to work all shifts.
• You must be at least 21 years old.
• You also must be able to pass a background investigation and obtain and maintain a WV Racing License.

Will be exposed to working in a noisy, smoke/secondary smoke environment, moderate noise, bright lights and seasonal elements.