What are the responsibilities and job description for the Review Administrative Specialist position at MountainSeed Appraisal Management LLC?
The Review Administrative Specialist is responsible for prepping the review forms for the reviewer as well as follow up to ensure timely delivery to our clients. Logs applicable information into the tracking system and updates clients. Professional communication and problem-solving skills are imperative. The position is equally responsible for handling reviewer issues and escalated service requests from team leads and managers.
What are the opportunities you’ll tackle?
- Ensure the correct Appraisal Report is uploaded into the platform
- Prepare the review form for the reviewer
- Work closely with the Review Coordinator, Team Lead, and/or Manager on pertinent issues
- Promptly update the client when an update is received from the reviewer
- Promptly update the reviewer when an update is received from the appraiser
- Manage daily review workload for team to ensure reports are on track to be delivered to the client by the due date. Send follow up messages, make phone calls as necessary.
- Deliver courteous and professional customer service with the goal of exceeding customer expectations
- Respond to or appropriately escalate system messages and/or issues from Administrators, Clients, Reviewers, and Appraisers
- Additional responsibilities include answering phone calls, retrieving voicemails, responding to emails, and utilizing Microsoft Teams for instant messaging
- Special Projects as assigned by Team Lead and/or Manager
- Attend/participate in weekly L10 meeting
This opportunity is for you if you have/are:
- Some experience in the banking or real-estate appraisal industry
- Attention to detail, strong written and verbal communication skills, and efficiency in responding to written messages through a computer system.
- Technological literacy and mastery of navigating web browsers and basic office software such as Outlook, Excel, and Word.
- Comfortable working remotely with continuous focus on self- and company-improvement.
As a MountainSeed employee you will enjoy benefits such as 3 weeks PTO, 13 company paid holidays, a flexible 100% Remote working environment. Medical, Dental, Vision and 401K plans are available first of the month following 30 days of employment.
ABOUT MOUNTAINSEED:
MountainSeed has a fresh approach to commercial real estate services. We give banks more time to grow their business by outsourcing services that can be performed more efficiently and more effectively by a firm with deep experience and expertise in those areas, including appraisal management and capital markets solutions. We were named one of Atlanta Business Chronicle’s 2020 Best Places to Work in Atlanta and were also honored as Atlanta’s 2nd fastest-growing private company in Commercial Real Estate as part of the 2021 Atlanta Business Chronicle PaceSetter awards.
MountainSeed is the largest commercial appraisal management company in the nation, with experience in all types of appraisals. We are a trusted partner to nearly 10% of community banks and credit unions in all 50 states. Through our varied service lines, we touch approximately $5 billion in commercial properties each month.
Our Capital Markets Group works with builders and developers nationwide to originate financing on the best terms available through our network of over 500 banks and credit unions. We are also active in sourcing loan participants and maintain an active and growing loan sales and trading platform.
OUR PURPOSE is to provide opportunities that help people thrive using their God-given abilities.
OUR CORE VALUES
Be a Self-Starter.
Constantly search out opportunities to improve yourself, your team, and the business. Have the courage to identify problems, solve them, or tell someone who can. Take action, take responsibility, and finish it on time.
Be a Team Player.
Encourage others and celebrate when they succeed. Be willing to pitch in when someone needs help, prioritizing team results above individual results. We believe MountainSeed will succeed to the extent that we can create healthy, high-performing teams.
Don’t be an optimist or a pessimist. Be a patriot.
Everything at MountainSeed is not good, and everything is not bad. Passionately seek the greater good for the organization, and be brutally honest about what’s working and what’s not working. MountainSeed isn’t loved because it’s great. MountainSeed will be great because it’s loved.
Do it Right.
Be the kind of person who does things right even when no one’s watching, even if your boss won’t catch it, and even if the client won’t notice. No one’s perfect, but be solid and have integrity.
Be Humble.
Ask first how you can add value. Humility gets harder the more power you have. Invert the org chart – serve those you lead. At MountainSeed, the best idea wins no matter where it comes from. Be intellectually humble, the kind of person that can change your mind in the face of new information or a different perspective.
MountainSeed is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.