What are the responsibilities and job description for the Retail Specialist position at Movement?
Movement is committed to growing the climbing community through a shared vision for outstanding customer service, inspirational designs, and highly engaged communities. Movement gyms feature bouldering, top-roping and lead climbing, as well as amenities like yoga studios, functional fitness and cardio zones, childcare, and retail pro shops. Each facility caters to participants of all abilities – from competitive athletes to weekend adventurers and families. Presently, Movement is represented in greater Washington D.C., San Francisco, Denver, Chicago, Dallas, Fountain Valley, and Portland. We are looking to build an extraordinary team to enable our continued growth and strive to hire individuals who are aligned with our core values of passion, integrity, innovation, partnership, and inclusion.
JOB SUMMARY
The Retail Specialist at each gym location is responsible for the operations and oversight of the gym’s Gear shop. General tasks include but are not limited to maintaining the look and feel of the shop, defining customer service expectations, ensuring accurate inventory, and adhering to all company-wide Retail processes and procedure. Each Retail Specialist is expected to be detail-oriented, a self-starter and have strong communication skills.
JOB RESPONSIBILITIES
- Inventory Management
- Oversee in-gym Receiving (Retail, Ops, Biz Supply)
- Verify Package Contents and Entering into RGP
- Manage Packing lists
- Inventory Spot Counts and to ensure accuracy in RGP
- Biannual full inventory
- Negative Inventory Check
- Warranty and RTV Management
- Investigating and Reporting Discrepancies
- Back Stock upkeep
- Customer Order Fulfillment
- Special Order Management
- Rock Solid Promise Return Management
- Processing and remerchandising used returns
- Merchandising
- Accountable for Shop Cleanliness and Maintenance
- Maintaining a featured product display
- Walk through checks to communicate needs to the Front Desk
- Stocking and Organization
- Food/Drink
- Ordering Food and Drink
- Communicating needs with distributors
- Maintaining inventory accuracy
- Communicating with team about orders and challenges
- Team training
- Maintaining Retail expectations for Front Desk
- Re-training and providing feedback for desk
- Ad-hoc training for Retail updates
- Instruct and support the Movement Retail customer service practices
- Drive retail and company core values through the front desk team training
JOB REQUIREMENTS
- Be passionate about climbing gear and self-motivated to acquire an in-depth knowledge of gear currently available
- Maintain positive and empathetic customer service in a fast-paced environment
- Able to develop and lead towards a vision
- Attention to detail and excellent organizational skills
- Maintain a strong record of follow-through and effective communication
- Passionate about climbing, yoga, and fitness within the Movement community
- Basic familiarity with Microsoft programs such as Excel and Word, and comfortable with data analysis
- Experience with Rock Gym Pro or equivalent POS system preferred
- 3 months Front Desk experience with El Cap or in the climbing industry preferred
ADDITIONAL INFORMATION
- New hires will complete a screening process.
- Scheduled shift times may vary from week to week or month to month.
Movement Gyms is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status or marital status.
