Customer Loyalty Specialist

Play Your Part In Our Team Succeeding!

We are excited to be seeking a dedicated and results-driven Customer Loyalty Specialist to join our dynamic team. The primary responsibility of this role is to engage with our existing customers to resell renewal agreements for their pest control services. The ideal candidate will be someone who excels at building trust, maintaining strong customer relationships, and ensuring that clients are consistently satisfied with the services we provide. You will also be responsible for conducting quality check-in calls, handling multiple tasks simultaneously, and maintaining high standards of customer care.

Key Responsibilities

• Proactively reach out to existing customers to renew their pest control service agreements, ensuring retention and increasing customer lifetime value.
• Establish strong rapport with customers to foster long-term relationships and customer loyalty, encouraging repeat business and positive word-of-mouth referrals.
• Work closely with other customer service and sales teams to ensure a seamless customer experience and drive business growth.
• Ensure all renewal agreements and customer interactions are documented according to company policies and procedures.
• Conduct quality check-in calls with customers to ensure satisfaction with current services and address any issues, ensuring a high level of service delivery.
• Manage multiple customer interactions simultaneously while ensuring timely follow-up on pending renewal agreements and addressing customer inquiries or concerns efficiently.
• Maintain up-to-date knowledge of pest control services, offerings, and promotions to provide accurate information and value propositions to customers.
• Document and track customer feedback, renewal status, and satisfaction levels to assist in improving overall service offerings and sales strategies.
  
  

Qualifications

• High school diploma or equivalent (Bachelor's degree preferred).
• 2 years of experience in customer service, sales, or a similar role (preferably in a service-based industry).
• Experience with Pestroutes (CRM) software, NICE (telephony system), and other similar communication tools, preferred but not required
  
  

Other Requirements

• Strong communication skills, both verbal and written.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Proven ability to build and maintain positive customer relationships.
• Detail-oriented with strong organizational and problem-solving skills.
• Comfortable with using CRM software and other customer management tools.
• Ability to handle sensitive customer interactions with professionalism and empathy.
• A positive attitude with a passion for delivering outstanding customer service and creating customer loyalty.
  
  

Work Environment

• Office-based Position in Irving Location - No remote options
• Regular team meetings, performance reviews, and training sessions.