What are the responsibilities and job description for the Customer Service Representative Dispatcher position at Mr. Appliance W Central Ohio?
This is a full-time and long term position, with 40 hours per week. The operating hours are Monday-Friday from 8am-5pm, with a one hour lunch. There is a 90 day probationary period in which time off is not allowed.
This position includes a benefits package, which includes:
-401k with matching, up to 3.5%
-Full health insurance, dental, and vision
-Paid holidays
-Paid PTO days
-Paid vacation
Hourly pay starts at $16.00/hr.
The CSR Dispatching duties include but are not limited to:
-Answering a multi-line phone in the scheduling department
-Owning and saving the call using set techniques to better assist customers
-Booking appointments for same day and future dated appointments
-Processing the scheduler each day for the next day's jobs and setting the technicians schedules
-Entering incoming work order dispatches and calling to schedule appointments from manufacturers and third party companies for mutual customers
-Goes through and maintains the company's general email box
-Assisting other departments as necessary
-Keeps a neat and tidy work station and performs cleaning tasks as assigned
-Miscellaneous tasks assigned by management
Necessary Qualities and Attributes
-Coachable
-Team Player
-Organized
-Motivated
-Positive
-Loyalty to the brand
-Hardworking
-Dedicated
-Multitasking abilities
-Adaptable
-Quick Learner
-Resilient
-Willingness to take initiative
Requirements:
-Minimum 3 years customer service experience required
-Previous call center, scheduling, or dispatching experience is preferred but not required
-Ability to report to work each day and on time
-Ability to pass a background. check, drug screen and nicotine test.
When you do what you love, it never feels like a job. And what we love doing is problem-solving, figuring out why appliances aren’t working, and then bringing them back to life. It helps that our culture is all about learning and collaboration. And if that isn’t enough, there’s competitive compensation and flexible working hours. Give us a shout.
Notice
Mr. Appliance LLC is the franchisor of the Mr. Appliance® franchised system. Each Mr. Appliance® franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Mr. Appliance LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Mr. Appliance LLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website.
*Acknowledgement
I acknowledge that each independent Mr. Appliance® franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Mr. Appliance LLC (“Franchisor”) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee’s employees; (2) supervise and control franchisee’s employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Mr. Appliance LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.
Salary : $33,280
