What are the responsibilities and job description for the Customer Service Manager position at Mr. Handyman of North & West Central MD?
We are a local General Contractor, with a focus on "smaller" projects in the size range of a few hours to a few days. We are experiencing an unprecedented demand for our services, which means a full-time position with competitive wages. We're looking for a Customer Service Manager with experience. Due to substantial customer contact, a clear voice with strong communication skills is a requirement.
- Competitive wages
- Bonus and incentives
- Paid holidays
- Paid Time Off
- Friendly team working environment
- Training
- Describe our services over the phone in response to customer inquiries - no cold calling
- Manage field technicians schedules during the day
- Interact with field technicians
- Administrative tasks
- Filling out and filing forms with vendors
- Reconciling field technician purchases
- Assist Owners with other tasks as needed
- Be highly organized and detail-oriented
- Friendly, outgoing attitude
- Computer experience with Office, Excel, and Outlook
- Enjoy working with the public
- Comfortable interacting with customers over the phone
- Experience in the construction field is a plus
For over 20 years, Mr. Handyman® franchisees have consistently hired reliable, customer focused team members who are both knowledgeable and skilled. They are experienced in many areas of home improvement, maintenance and repair and they know the value of building relationships with clients. Those select individuals who make the cut are offered a competitive work environment with the ability to have more control over your earnings and your future.
Notice
Mr. Handyman International LLC is the franchisor of the Mr. Handyman® franchised system. Each Mr. Handyman® franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Mr. Handyman International LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Mr. Handyman International LLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website.
*Acknowledgement
I acknowledge that each independent Mr. Handyman® franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Mr. Handyman International LLC (“Franchisor”) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee’s employees; (2) supervise and control franchisee’s employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Mr. Handyman International LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.
Salary : $16 - $20
