What are the responsibilities and job description for the Client Concierge position at Mr. Handyman?
Are you ready to join a team that provides excellent service and value to our customers and team members? At Mr. Handyman, we’re expanding our team to continue being one of the most respected home repair and maintenance companies in the country. We’re looking for a friendly, outgoing office professional to join our fast-paced office environment.
Mr. Handyman is known for delivering exceptional service, quality work, and our “Done Right Promise.” We stand behind this commitment by hiring the best talent and working hard to support all our team members.
Why You’ll Want to Join Our Team
Here are just a few of the benefits you’ll receive when joining the Mr. Handyman team.
- Competitive pay ($18-20/hr)
- Advancement and growth opportunities
- Work with a team who deliver an amazing customer experience every day
- The pride that comes with applying your skills in a challenging and varied work environment
- The opportunity to wow customers with a best-in-class customer experience and solutions
Your Responsibilities as an Office Professional
- Lead management and Scheduling – You'll handle inbound and outbound customer communications, organizing work, and managing schedules for our Service Professionals.
- Making Recommendations and Managing Expectations with Customers – Communicate with customers to guide them through their projects and assist with managing their expectations.
- Create Life-Long Customers – Deliver an outstanding experience that wows every customer. Following the Mr. Handyman Way – a repeatable process designed to impress customers every time
Qualifications to be considered
- 5 years of experience in customer service, dispatch, office management, or sales in home services (Home Services experience is required).
- Strong interpersonal, customer service, and problem-solving skills.
- Proven track record of developing new commercial business relationships.
- Experience with MacOS, MS Office, and ServiceTitan (preferred).
If you're passionate about delivering exceptional service, apply today!
Salary : $18 - $20
