What are the responsibilities and job description for the Automotive Service Advisor/Writer position at Mr. Nobody?
Overview
We are seeking a knowledgeable and customer-focused Automotive Service Advisor to join our dynamic team. In this role, you will be the primary point of contact for our customers, providing exceptional service and support throughout their vehicle maintenance and repair experience. You will utilize your automotive expertise to assess customer needs, recommend appropriate services, and ensure a seamless service process.
Responsibilities
- Greet customers promptly and professionally, establishing a positive rapport.
- Assess customer concerns and vehicle issues, providing accurate recommendations for services.
- Prepare detailed service estimates based on customer needs and vehicle condition.
- Coordinate with technicians to ensure timely completion of services and repairs.
- Maintain clear communication with customers regarding service progress and any additional recommendations.
- Document all services performed and maintain accurate records in the system.
- Promote additional services such as tire service, oil changes, and vehicle maintenance to enhance customer satisfaction.
- Handle any customer inquiries or complaints with professionalism and care.
- Stay updated on automotive technology, service procedures, and industry trends.
Requirements
- Proven experience in automotive service advising or a similar role is preferred.
- Knowledge of automotive and light truck repair, tire service, and general vehicle maintenance is highly desirable.
- Familiarity with auto estimating processes and service writing practices.
- Strong communication skills with an emphasis on customer service excellence.
- Ability to work in a fast-paced environment while managing multiple tasks effectively.
- Detail-oriented with strong organizational skills to maintain accurate records.
- A passion for the automotive industry and a commitment to continuous learning.
Join us as an Automotive Service Advisor where your expertise will help drive our success while ensuring our customers receive the highest level of service.
Job Type: Full-time
Pay: $15.00 - $22.50 per hour
Expected hours: 40 per week
Benefits:
- 401(k) matching
- Employee discount
- Health savings account
- Life insurance
- Paid time off
Shift:
- 8 hour shift
- No nights
Work Days:
- Monday to Friday
- No weekends
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Gastonia, NC 28054 (Required)
Work Location: In person
Salary : $15 - $23