Call Center Manager

Are you a Customer Service Expert who wants to work for a thriving company where you can learn, be recognized, and be rewarded for your work? Do you want to work for a place you can call home, where your team is more of a family and where everyone is working toward a common goal? Is your goal to find a positive environment to spend your working hours and somewhere you can grow into a career? Are you looking for a job that allows you to be home at nights and most weekends? Do you like regular hours?

Come join our team for one of the largest plumbing companies in the world, Mr. Rooter Plumbing. Thanks to consistently strong demand for quality service, we are growing again. Mr. Rooter Plumbing serves Snohomish, King, Pierce, and Thurston Counties, and we are looking for a Call Center Manager who is committed to professional development and looking towards building a career.

Here at Mr. Rooter Plumbing, we honestly believe in taking care of our customers. As our commercials say, “We want to be your plumber for life”. We continually do whatever it takes to make sure our customers are happy – and we know that if we take care of our employees, they will take care of our customers. We are looking for team members who strive to provide World Class Customer Service to our customers.

We are one of Washington State’s largest full-service plumbing companies, and we’ve been locally owned & operated since 1990. We are one of the largest – but continually growing and expanding. We keep on growing because we are always looking for good people, people who like us really care about our customer’s needs.

The ideal candidate for this position will having the following traits:

• 3 to 5 years in a management or customer service-oriented field.
• Positive attitude, self-motivated, energetic, and enjoy helping people.
• Hard working with a good attitude and exemplary communication skills.
• Driven to provide the highest level of customer service.
• Effectively manage a variety of situations on a day to day basis.
• Understand the importance of serving others and taking care of their needs.
• Enjoy working as a team while being able to handle situations on your own as well.

The specific job responsibilities include, but are not limited to:

• Receive incoming calls & making outbound calls, booking service appointments whenever possible.

• Ability to handle several phone calls at one time.
• Management and overview of multiple CSRs (Customer Service Representative).
• KPI reporting for calls, booking rates, cancelled calls.
• Training & Coaching CSRs on call scripting, booking techniques, and customer relations.
• Managing lead sourcing and commercial work orders through email.
• Perform other duties as needed which may include cross-training in related positions.
• Cheerlead your team to success!!!!!!!!

We offer the following benefits and compensation:

• Stable, full time employment.
• Competitive pay, depending on experience.
• Medical, Dental, Vision, and Life insurance available and partially company paid.
• Company 401K with variable match.
• Paid Vacation and Holidays

While we obviously value experience in a Customer Service oriented field, we believe the perfect candidate will have – above all else – a positive attitude and a high aptitude for learning. We strive every day to be the best Plumbing Company around and to take care of our customers and our employees, and we hope you are the right person to help us grow!!! Thank you for taking the time to consider becoming a member of our team!!!

Plumbing isn’t just about leaks, pipes, and gaskets. It’s about people. Not just the people we help by providing quality plumbing services, but also the professionals doing those services themselves. Mr. Rooter Plumbing franchisees will treat you with the same respect and integrity that they treat their own friends and family, because at the end of the day, you can’t serve customers well without a happy, motivated, and committed team. Creating a culture with an exemplary work ethic is just as important as plumbing, and it’s part of everything Mr. Rooter Plumbing does.

*All independently owned and operated franchised businesses operate under the service brands’ marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with the Mr. Rooter Plumbing® franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.