What are the responsibilities and job description for the Full time Customer Service Representative/Dispatcher position at Mr. Rooter of Williamsburg?
Do you love to help people and make connections while working in a fast, fun-paced environment? Do you take pride in your tenacity and grit, and have a "get-it-done" attitude? Do you thrive in opportunities in which you can cultivate multi-faceted, well-rounded skills? Us too. As a matter of fact, it is at the core of everything we do. We are looking for an individual that is enthusiastic about learning new things as well as their own growth, and who is eager to become part of the team.
Specific Responsibilities:
- Receive incoming calls in a professional and courteous manner
- Effectively and actively listen to each customer's situation
- Critically think and employ problem-solving skills
- Prioritize and coordinate the scheduling of services
- Coordinate delays in schedule with customers and service technicians
- Use customer development techniques to solicit work through phone, email, social media, etc.
- Perform other duties as needed which may include cross-training in related positions
Job Requirements:
- Minimum two years of administrative/customer service experience
- Strong written and verbal communication skills
- Detail-oriented with strong data entry skills
- Positive Attitude
- Team player who can work independently
Hours:
30 hours with occasional weekends.
Benefits:
30 hours with occasional weekends.
Benefits:
- Paid Vacation
- Healthcare
- Simple IRA
- Team events
- Opportunities for bonuses
We are actively interviewing for this position - Apply today and our hiring manager will follow up!
Salary : $12 - $14
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