What are the responsibilities and job description for the Future Opening: Customer Service and Dispatching position at Mr. Rooter Plumbing of Cape Fear?
You will book all calls that come in and dispatch calls out.
You should be extremely organized in remembering calling back clients, following up on calls , dealing with any issues in a respectful manner.
You must be able to show empathy through the phone.
A professional over the phone voice is important .
You must get along with other co-workers and believe there is no 'I' in TEAM.
You must communicate all issues, needs etc. to your supervisor as they come up.
You must be able to book a call by getting all the required information within a 3-4 minute time frame.
You must be able to multi task.
You must not have any tardiness or absences issues . Since this is an emergency company, your attendance is very important to the functioning of the company.
You must display professionalism in your work ethic, mannerisms with co-workers , attitude towards clients as well as holding a professional image through proper professional attire.
Our company is open 24/7. Office hours are 8am-5pm, Monday through Saturday. You will be responsible for most Saturdays once trained properly.
Plumbing isn’t just about leaks, pipes, and gaskets. It’s about people. Not just the people we help by providing quality plumbing services, but also the professionals doing those services themselves. Mr. Rooter Plumbing franchisees will treat you with the same respect and integrity that they treat their own friends and family, because at the end of the day, you can’t serve customers well without a happy, motivated, and committed team. Creating a culture with an exemplary work ethic is just as important as plumbing, and it’s part of everything Mr. Rooter Plumbing does.
*All independently owned and operated franchised businesses operate under the service brands’ marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with the Mr. Rooter Plumbing® franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.
Salary : $12 - $14
