Customer Service Assistant I

Customer Service Assistant I
Specialty Cheese Co
Reeseville, WI

The Customer Service Assistant supports internal operations of the customer service team by performing a range of administrative and logistical duties. These include assisting with order entry, label inspections, customer sample coordination, and managing shipments and documentation.
This entry-level role reports directly to the Assistant Customer Service Manager and indirectly to the Customer Service Manager.Key Responsibilities

Customer & Order Support

• Input customer orders into inventory and purchasing software.
• Manage customer accounts: receive, process, confirm, and acknowledge orders.
• Submit acknowledgments, shipping confirmations, and invoices through various customer portals.
• Support new customer onboarding and update customer price sheets monthly based on milk futures.
• Attend weekly freight meetings and update the Customer Weekly Orders Spreadsheet accordingly.
• Organize a monthly customer order review meeting based on the weekly spreadsheet.

Sample & Label Duties

• Track customer samples and follow up on feedback.
• Assist with the submission and fulfillment of sample requests.
• Perform label inspections to ensure accuracy.

Documentation & Internal Support

• Help complete new product forms and update records.
• Assist with other assigned tasks as needed.

Skills & Abilities

• Attention to Detail – Accuracy in data entry, label checks, and order tracking.
• Computer & Software Skills
  • Intermediate knowledge of Excel
  • Basic knowledge of Word
  • Familiarity with inventory and purchasing software systems (BC Foods)
• Communication Skills – Strong written and verbal abilities; responsive and professional customer interaction.
• Organizational Skills – Able to multitask, prioritize, and work independently.
• Team-Oriented – Willing to support teammates across departments.

Education & Experience

• Education: High school diploma or equivalent preferred.
• Experience: 1-3 years’ experience in customer service preferred.

Physical Requirements & Work Environment

• Primarily seated work with occasional lifting (up to 20 lbs.).
• May occasionally need to enter production or construction areas (safety training provided).

 

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