What are the responsibilities and job description for the Customer Service Representative position at MRPC?
CUSTOMER SERVICE REPRESENTATIVE
MUST HAVE PREVIOUS CUSTOMER SERVICE EXPERIENCE IN A MANUFACTURING ENVIRONMENT TO BE CONSIDERED
POSITION SUMMARY:
The Customer Service Representative is responsible for entering and maintaining customer service data within the enterprise system. This associate will input customer data and participate in systematic continuous improvements and the first point of escalation for contract review.
ESSENTIAL DUTIES & RESPONSIBILITIES:
This list of duties and responsibilities is not all inclusive and may be expanded as management determines necessary.
Sales and Marketing Responsibilities
Provide trade show planning and marketing promotional assistance.
Assist with MRPC web-site updates and E-newsletter support.
Provide customer hospitality for visitors to MRPC.
Production and New Product Development Responsibilities
Promote and maintain positive customer relationship within the product services offered.
Respond to customers inquiries relative to order status, such as shipping, delivery dates, order changes, cancellations, complaints, warranties, and requests for quotations, literature, parts list, etc. as required.
Timely responses provided to customers on expediting quotes.
Timely responses on order status, shipping and delivery commitments and inform the Senior Customer Service Representative of any conditions that may require resolutions.
Inputting of appropriate data into the ERP system relative to the customer orders, data and communications as required.
Prepare and distribute various reports, to include engineering project status, quote log, customer schedule and backlog reports.
Maintain service records, customer files and orders as required.
Development and Leadership
Learn and enhance other skills within material management
Continuous improvement projects to streamline use of IQMS
Track progress on versatility matrix for department depth
Job Type: Full-time