What are the responsibilities and job description for the SVP, Head of Compliance position at MRS BPO, LLC?
Vice President, Compliance & Operational Risk
đź“Ť United States | Hybrid / Remote
We’re hiring a VP-level compliance and risk leader to help transform a growing U.S. debt collection organization — This is not a “keep the lights on” compliance role. It’s for a leader who wants to build the next-generation compliance function: proactive, automated, data-driven, and deeply embedded in how the business operates.
The Opportunity
You’ll take ownership of enterprise compliance and operational risk today — and help shape the long-term compliance vision of the company.
What You’ll Lead
- Enterprise compliance across FDCPA, CFPB, state regulations, UDAAP, FCRA, TCPA, and privacy
- Company-wide operational and regulatory risk identification — before issues surface externally
- Design of scalable, embedded risk and control frameworks
- Automation of compliance monitoring, QA, complaint intelligence, and reporting
- Cross-functional partnerships with Operations, Technology, Data, Legal, and Clients
- Regulatory exams, audits, client reviews, and external counsel relationships
- Executive-level reporting with clear, data-backed risk insights
Who This Is For
- 10 years of senior compliance or risk leadership in collections, consumer finance, fintech, or servicing
- Someone who has built, modernized, or scaled compliance programs
- A leader who thinks beyond policies — into processes, controls, systems, and signals
- Comfortable influencing executives and challenging legacy approaches
- Ready to step into larger roles as we grow
Strongly Preferred
- Experience with compliance automation, analytics, AI, or workflow-driven controls
- Background in operational risk, QA, or control design
- Experience in growth-stage or transformation environments
- Exposure to CFPB exams, enforcement actions, or high-scrutiny clients
Why This Role Stands Out
- Be a critical part the executive team leading an AI driven transformation for collections while building towards full spectrum credit platform.
- Executive visibility and real decision-making authority
- Mandate to modernize — not just maintain
- Leadership support for automation and smarter risk management
- Opportunity to shape compliance as a strategic advantage