Field Service Technician II

Overview

Are you someone who is passionate, motivated, and driven to make a difference? If so, MSA Safety is the perfect fit for your career.

At MSA, SAFETY is who we are AND it is what we do. We are a purpose-driven company committed to deploying innovation and technology to deliver on our Mission to help protect people and assets all around the world. We continue to be relentless in our pursuit of solving our customers greatest problems so they can go home safe each and every day.

Are you in? Read on for more details about this particular role.

Responsibilities

Now Hiring for a Field Service Technician II who will be based out of North East US (including but not limited to NY, PA, MA, ME, CT, VT) to support our installation, maintenance and commissioning for gas detection equipment. In this role you will perform the following tasks:

• On-site Technical Services, covering equipment installation, troubleshooting, maintenance and commissioning.
• Provide support in training third party users, customers, and associate employees in the installation, use and maintenance of equipment and associated software.
• Review construction blueprints and work with Customers, Architects, and Installers to ensure MSA systems are installed properly.
• Professionally communicate project and service work status with Customer’s Project Managers, Port Engineers, Contractors, and Consultants as directed, ensure visibility and benefits of MSA technical support.
• Provide support and assistance with technical or sales related projects, customer inquiries and general project management.
• Complete and submit accurate job specific project administrative information in a timely fashion, including support of field service records, associated corporate documents, mileage, expenses and hourly work records for billing and invoice purposes.
• Maintain service spares inventory and properly document usage.
  
  
  

Qualifications

• Position requires, concentration, accuracy, and focused mental effort, with the ability to present a calm and professional demeanor.
• Occasional exposure to; heat/cold, noise, dust, dirt, and fumes
• Occasionally lift, carry, push, and pull up to 50lbs.
• The ability to work at heights on ladders, scissor lifts or roof tops.
• Regularly sit, stand, walk, bend, talk, hear, and see, use hands and fingers, handle or feel objects, climb stairs and ladders.
• Technical aptitude, electronics troubleshooting ability.
• Proficient use of Microsoft Office Suite
• Familiar with FTP, IP protocols, serial communications, and microcontrollers
• Effective communications skills, both verbal and written
• Ability to work independently to diagnose and solve problems.
• Other duties as assigned.
  
  
  

Special knowledge, skills and abilities required:

• Technical aptitude, electronics troubleshooting ability.
• Proficient use of Microsoft Office Suite.
• Familiar with FTP, IP protocols, serial communications, and microcontrollers.
• Effective communications skills, both verbal and written.
• Ability to work independently to diagnose and solve problems.
  
  
  

Education and experience required:

• High school diploma or equivalent.
• Minimum of 3 years mechanical, electrical or electronic experience.
• Minimum 1 year field experience as a service technician.
  
  
  

Preferred:

• Associate degree in electronics or a related technical field OR equivalent military training.
• HVAC/R experience.
• Experience with Military Service.
• Electronic Technician, Electrician diploma/certification or Refrigeration Experience