Porter

Title: Porter

Location: Fountain Valley, CA, US

Job Type: Full-time with Benefits

Who We Are:

For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization, Learning and Insights. We focus on helping our clients generate more value for their customers. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry-leading expertise. We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce costs, while enhancing operational efficiency and improving customer satisfaction. Our goal is to help our customers reach their full potential and to excel as their global partner of choice.

Summary

To perform assigned porter functions for the HMA Vehicle Administration department in an efficient manner

Day to Day Responsibilities

• Vehicle porters are primarily responsible for moving and parking vehicles in the NHQ parking lot to accommodate the needs of Vehicle Administration representatives, employee customers, and other VIP visitors. They may conduct light vehicle maintenance, such as interior cleaning, exterior washing, and organizational tasks like installing license plate brackets, placing stickers or tags on cars

• Vehicle Administration porters drive new cars to and from the NHQ parking structure and ensure vehicles are in tip-top shape for handing off the keys

• Other routine responsibilities include keeping tabs on cars’ locations in the parking structure. Vehicle Administration porter jobs are entry-level, include on-the-job training

• Auto porters work at NHQ and spend a lot of time outside (regardless of weather conditions)

• Manage vehicle flow in our Vehicle Administration assigned parking areas, National Service Garage (NSG), and the general parking lot

• Work with the onsite Vehicle Administration Lead to complete tasks such as keeping track of key tasks, cleaning cars, driving vehicles from the NSG/Vehicle Administration areas, following Vehicle Administration driving standards, fielding Vehicle Administration team requests, filing documents during downtime, driving errands and other assigned duties

• Support the Senior Manager, Vehicle Administration with special projects as assigned

• Other duties as assigned from time to time by the Client and/or MSXI Account Manager

• Knowledge Retention - In order to provide the highest quality support to customers, employees must be able to learn and memorize a large amount of information

• Detail Oriented – processors must be able to focus on the details of the conversation narrative in order to identify and isolate the real issue. Must have the ability to file in alpha/numeric order

• Organizational skills - Must be able to handle multiple tasks at once while attending to the customer’s needs

• Flexibility - Employees should be able to provide assistance to various types of customers. They should have the ability to focus on the warranty issues, provide solutions while maintaining a professional demeanor at all times and be open to change and to considerable variety in the workplace

• Friendly - Project a warm and friendly image, consistently maintain a positive demeanor

• Customer service focused - Must have the ability to stay calm in difficult situations. Must be able to gain and maintain control of customer conversations while providing world class customer service

• Speed - Must be fast and efficient. Must be able to work quickly without sacrificing the quality of their work

• Solutions oriented - Must be able to find workable solutions for any problems they might face

What you bring

• Minimum 1-2 years of automotive porter background is preferred

• Worked in an automotive/dealership environment for minimum of 12 months is preferred

• Working experience with automotive dealership operations processes or similar business is preferred

• High school diploma or General Equivalency Diploma (GED) is required

• Computer literacy, especially Microsoft Excel, Word, PowerPoint, Teams and Outlook is required

• The candidate must possess a valid driver’s license and clean driving record

• Full professional proficiency in English is required

• Minimum professional proficiency in Spanish is preferred

• Knowledge of arithmetic (addition, subtraction, multiplication, division) and their applications are required

• Job requires analyzing information and using logic to address work-related issues and problems

• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

While performing the duties of this job, the employee is regularly required to:

• Call, video, email, message and communicate with co-workers

• Carry sizeable amounts of paper documents and materials

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

• On-site, client based office environment located in Fountain Valley, CA

• The noise level in the work environment is usually moderate

• Monday – Friday; one (1) shifts available to cover west coast tasks, with supplier and supervision coverage as follows:

• 8:00am PST to 5:00pm PST

Fountain Valley, CA

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, and other business and organizational needs. The disclosed range estimate may not have been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At MSXi, it is not typical for an individual to be hired at the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $18.00 to $20.00 hourly based on current experience.

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